BRITTANY YARBOROUGH
Oklahoma City,OK
Summary
Accomplished, dedicated professional of program management & administrative experience: recognized by management for leading programs and meeting ever-changing requirements. I have extensive experience in the medical administrative field, leading teams, customer service, and am skilled in many related systems and software regarding medical records, billing, credentialling, licensures, and hiring. CORE COMPETENCIES Skill in decision making & problem solving, leading teams to meet required objectives, as well as improving & maintaining team morale. Implementing improvement of program objectives & initiating continuous process improvements. Analytics & data gathering related to required programs & procedures, exceptional attention to detail.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mercy Hospital Oklahoma City
Oklahoma City, OK
08.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- EMR/ medical terminology
- Scheduling various appointments
OFFICE MANAGER
SPEECH HEART SERVICES
Oklahoma City
08.2022 - 01.2023
- Oversee staff interactions & office operations in their entirety; manage & delegate staff duties, tasks, assignments, provide staff support
- Review & respond to staff & customer queries in relation to office management issues; implement mitigations & ensure resolutions
- Credential therapists, update licensure & CAQH information
- Hiring & onboarding of new personnel; implementing training programs for new hires
- Managed reimbursements & assisted with payroll objectives
- Handle complex issues & problems for office as a whole
- Create, improve, & enforce office policies & procedures
- Maintain records & employee personnel files & actions
- Manage inventory in relation to office tasks, as well as maintain & order office supplies.
TEAM LEAD / MEDICAL RECEPTIONIST
OKLAHOMA HEART HOSPITAL
Oklahoma City
11.2012 - 07.2022
- Lead for training & developing others, let to improved training program & increased standards of performance and teamwork
- Managed flow of patients for respective office; check in, check out, overall assistance & guidance
- Processed billing & ensured correct information, amounts, verified dates of service & patient information
- Managed physician schedule & met ever-changing demands; requested patient information & created schedule based on needs & availability
- Customer service directorate; managed calls & overall office support in fast-paced environment
- Conducted insurance reviews for patient appointments, verifications & updates within related systems & databases
- Responded to physician requests, input lab orders & testing for patients as required
- Established interpersonal skills & empathy to the needs of others, developed close relationships with patients & ensured needs were met.
COMMUNICATIONS LEADER
ELLE COMMUNICATIONS
Oklahoma City
10.2011 - 05.2012
- Lead for training & development of staff
- Delegated tasks to staff & performed daily numbers
- Conducted roll call, daily, and ensured proper manning
- Provided customer service.
Education
Bachelor of Science - Marketing
Oklahoma State University
12.2011
Skills
- Cerner/Epic
- Systems related to insurance verification/billing/medical records
- Microsoft Office
- Customer Service
- Problem Solving
- Organizing
- Detail Oriented
- Communication
- Teamwork
- Efficiency/Time Management
- Interpersonal Skills
- Data Entry
- Scheduling
- CRM software proficiency
- Assertiveness
- Customer satisfaction measurement
- Medical terminology knowledge
- Call triaging
- Ability to learn quickly
Jobrelatedsystemsskills
- Cerner/Epic/
- Systems related to insurance verification/billing/medical records
- Microsoft Office
- Customer Service
- Problem Solving
- Organizing
- Detail Oriented
- Communication
- Teamwork
- Efficiency/Time Management
- Interpersonal Skills
- Data Entry
Timeline
Customer Service Representative
Mercy Hospital Oklahoma City
08.2023 - Current
OFFICE MANAGER
SPEECH HEART SERVICES
08.2022 - 01.2023
TEAM LEAD / MEDICAL RECEPTIONIST
OKLAHOMA HEART HOSPITAL
11.2012 - 07.2022
COMMUNICATIONS LEADER
ELLE COMMUNICATIONS
10.2011 - 05.2012
Bachelor of Science - Marketing
Oklahoma State University
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