Brittany Yates
Port Saint Lucie,FL
Summary
Seasoned Customer Service Associate with 16 of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals.
Overview
14
14
years of professional experience
Work History
Live Verification Agent
Uhaul Moving And Storage
Phoenix, AZ
11.2020 - 10.2021
- Reviewed the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch.
- Received inbound calls and made outbound calls while interacting with the customer via chat to explain and/or obtain the required information to rent.
- Claimed sessions for customers doing business with us via Truck Share 24/7.
- Reviewed each session for accuracy while answering any questions the customer may have.
- Made outbound calls for verification of alternate contacts.
- Ensured compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
- Reviewed telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
- Listened to customer concerns, documenting them and resolving when able.
Customer Service Lead
Kohls Department Store
Jensen Beach, FL
03.2019 - 08.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Implemented New OMNI channel ( Buy online pick up in store, ship from store)
- Assisted customers by answering questions and fulfilling requests.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Home and Kids Sales Lead
Kohls Department Store
Boynton Beach, FL
09.2013 - 02.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Updated pricing and signage to complete product displays and educate customers.
- Arranged merchandise in alignment with store planogram.
- Maintained clean store by returning items to proper places.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Conferred with store managers to obtain information about customer needs and preferences.
- Cross Trained between different departments.
- Established strong vendor relationships to maintain and support business.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Assisted customers with locating and choosing merchandise in any store department.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Insurance Verification Specialist/Patient Care Coordinator
International Institute Of Sleep
Deerfield Beach, FL
10.2009 - 09.2012
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with communication and billing to foster seamless services.
- Encouraged patients to schedule recommended tests and procedures.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Organized patient files and streamlined operations to improve efficiency.
Front Desk Consultant
Copper Tan Professional Salon
Boynton Beach, FL
02.2008 - 10.2009
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Educated customers on promotions to enhance sales.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Responsible for opening and closing the store.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FLBusiness Administration
Palm Beach State College
Lake Worth, FLSkills
- Telephone etiquette
- Leadership
- Self-direction
- Organizational abilities
- Multitasking strength
- Systems and software programs
- Policy and procedure adherence
- Data entry knowledge
- Training and mentoring
- Key holder experience
- Professional telephone demeanor
- Problem-solving skills
- Time management
- Good communication skills
- Exemplary work ethic
Timeline
Live Verification Agent
Uhaul Moving And Storage
11.2020 - 10.2021
Customer Service Lead
Kohls Department Store
03.2019 - 08.2020
Home and Kids Sales Lead
Kohls Department Store
09.2013 - 02.2019
Insurance Verification Specialist/Patient Care Coordinator
International Institute Of Sleep
10.2009 - 09.2012
Front Desk Consultant
Copper Tan Professional Salon
02.2008 - 10.2009
High School Diploma -
Park Vista Community High School
Business Administration
Palm Beach State College
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