Open To Work
Brittany Ybarra
Tucson,AZ
Work Preference
Summary
Dynamic manager with extensive experience in team leadership and operational efficiency. Skilled in conflict resolution and customer service excellence, contributing to a positive work environment and enhanced team performance.
Overview
2021
2021
years of professional experience
5
5
years of post-secondary education
Work History
Safeway Starbucks Manager
Safeway
Tucson, Arizona
07.2012 - 05.2020
- Managed daily store operations and ensured compliance with company policies.
- Recruited and hired qualified candidates to fill open positions.
- Resolved employee conflicts by guiding adherence to company policies.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised team members and provided training on customer service best practices.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Implemented promotional displays to improve product visibility and drive customer interest.
- Assisted in scheduling shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently to maintain a positive shopping experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and trained team members to enhance job performance and service quality.
- Trained employees on additional job positions to maintain coverage of roles.
- Distributed responsibilities to associates to enhance team performance.
Starbucks Shift Supervisor
Starbucks
Tucson, Arizona
- Supervised daily operations and maintained store standards.
- Managed resources and staff allocation to ensure efficient operations during peak hours.
- Supported store management in achieving service and quality standards during daily operations.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ 08.2009 - 05.2012
Associate of Arts - Liberal Arts
Pima Community College
Tucson, AZ 05.2024 - 05.2026
Skills
- Inventory management
- Team leadership
- Employee training
- Staff training and development
- Team building
- Conflict resolution
- Customer service
Timeline
Associate of Arts - Liberal Arts
Pima Community College
05.2024 - 05.2026
Safeway Starbucks Manager
Safeway
07.2012 - 05.2020
High School Diploma -
Tucson High Magnet School
08.2009 - 05.2012
Starbucks Shift Supervisor
Starbucks