Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Yokley

Nashville,TN

Summary

Dynamic and results-driven Sales Account Manager with extensive experience in driving revenue growth and expanding customer bases through innovative sales strategies. A strong passion for fostering client relationships and delivering exceptional service consistently leads to exceeding sales targets and enhancing customer satisfaction. Recognized for a proven track record of success, complemented by a leadership mentality that inspires teams to achieve collective goals. Committed to leveraging expertise to contribute to organizational success and elevate brand presence in competitive markets.

Overview

15
15
years of professional experience

Work History

Contact Center Lead

Rebuilt Reality
07.2023 - Current
  • Assisted with new hire integration, while regularly exceeding quota for new client onboarding.
  • Maintain business relationships with buyers/sellers, resulting in steady positive income for the company.
  • Created and implemented a new training program for the startup business and was responsible for overseeing the program to ensure its success.
  • Notarize documents based on business needs in compliance with Tennessee state laws.

Account Manager

AT&T
09.2016 - 03.2022
  • Escalation resolution management and account management.
  • Successfully resolved escalated issues, preventing potential loss of clients while maintaining positive relationships and generating sales revenue.
  • Mastery of balanced performance of sales quota and metric fulfillment over consistent periods; frequently awarded for top tier sales, balanced performance, and various customer service achievements, etc.
  • Promotion to Mentor; implemented trainings and mentored new employees on products and policies.

Account Manager

Cigna Health Spring
08.2015 - 09.2016
    • Advised members and providers on information about benefit plans and formularies, while maintaining excellent customer service.
    • Handled inquiries related to EOB, Grievances, and Appeals to members and providers.
    • Coordinated transportation, scheduling, and referrals for members.
    • Counseled members and providers on coverage allowances as it pertains to Medicaid/Medicare standards.
    • Experience with open enrollment season and HIPAA compliance.

Assistant

Acceptance Insurance
06.2014 - 12.2014
  • Clerical creation and filling of forms such as SR-22, Declaration, and other forms and court documents for policyholders.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Expedited project completion times due to my ability to multitask effectively under tight deadlines.

Account Executive

Comcast
11.2011 - 08.2013
  • Expert in billing issue resolution and regularly diagnosed customer technical issues.
  • Leader within sales, frequently awarded for revenue, and balanced performance.
  • Pilot tester program sales leader for Xfinity Home Security which resulted in its growth across several regions.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Sales Consultant

Dell Inc
05.2010 - 10.2011
    • Inside sales, along with establishing lines of credit for consumer and business needs.
    • Fulfillment and inventory management of consumer and business orders throughout the sales cycle.
    • Maintained revenue averaging $150-200k quota per month on products such as computers, electronics, and software.
    • Used critical thinking to break down sales obstacles, to create innovative solutions for customers.

Education

Associate of Applied Science - Logistics And Supply Chain Management

Nashville State Community College
Nashville, TN
07-2026

Associate degree - Business- Human Resource Management

Nashville State Community College
Nashville, TN
05.2022

Skills

  • State of TN Notary Public
  • Logistics
  • Supply Chain
  • Transportation
  • CRM
  • Salesforce
  • MS Office
  • Inventory Management
  • Account Verification/HIPAA
  • Account Management
  • Issue Resolution
  • Customer Relations
  • Training and Development

Timeline

Contact Center Lead

Rebuilt Reality
07.2023 - Current

Account Manager

AT&T
09.2016 - 03.2022

Account Manager

Cigna Health Spring
08.2015 - 09.2016

Assistant

Acceptance Insurance
06.2014 - 12.2014

Account Executive

Comcast
11.2011 - 08.2013

Sales Consultant

Dell Inc
05.2010 - 10.2011

Associate of Applied Science - Logistics And Supply Chain Management

Nashville State Community College

Associate degree - Business- Human Resource Management

Nashville State Community College

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