Brittany Young
Human Resources Manager
Laurinburg,NC
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
Carolina Hearts Home Care
Laurinburg, NC
05.2022 - Current
- Processed employee claims involving performance issues and harassment.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Maintained human resources regulatory compliance with local, state and federal laws
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Motivated employees through special events and incentive programs
- Devised hiring and recruitment policies for 130-employee company
Branch Manager
PNC Bank
Southern Pines, NC
10.2020 - 11.2021
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Identified partnership opportunities and established favorable business connections.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Branch Banker
PNC Bank
Laurinburg, NC
05.2017 - 10.2020
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based sales tactics.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Assistant Manager/CPhT
MedCare Pharmacy
Bennettsville, SC
04.2016 - 05.2017
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Server
Champs Fine Foods & Spirits
Laurinburg, NC
08.2014 - 04.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Clerk
Harris Teeter
Laurinburg, NC
02.2012 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Education
Certificate - Business Administration
Richmond Community College
Hamlet, NC 05.2001 -
Certificate - Human Resources
University of North Carolina At Charlotte
Charlotte, NC 05.2001 -
Skills
Equal opportunities facilitation
Risk management
Microsoft Office proficiency
File and records management
Relationship building and management
Goals and performance
Staff Training
Verbal/written communication
Timeline
Human Resources Manager
Carolina Hearts Home Care
05.2022 - Current
Branch Manager
PNC Bank
10.2020 - 11.2021
Branch Banker
PNC Bank
05.2017 - 10.2020
Assistant Manager/CPhT
MedCare Pharmacy
04.2016 - 05.2017
Server
Champs Fine Foods & Spirits
08.2014 - 04.2016
Customer Service Clerk
Harris Teeter
02.2012 - 08.2014
Certificate - Business Administration
Richmond Community College
05.2001 -
Certificate - Human Resources
University of North Carolina At Charlotte
05.2001 -