Brittany Young
Houston,TX
Summary
Detailed data entry specialist and customer service professional with experience inputting and organizing data in various software and applications. Extensively trained in word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Data Entry Analyst
Omron
, Remote
03.2022 - Current
- Inputs verified and corrected data into company databases with high level of accuracy and attention to detail, ensuring that information is processed accurately.
- Extract data from multiple sources to develop reporting resources and tools for process improvements.
- Update systems and files with missing/corrected data from vendors, carriers, and freight forwarders.
- Create purchase orders, packing lists and retrigger files for ASN filing and EDI files.
- Prepare summaries or reports based on collected data for management review.
- Provide excellent customer service to resolve customer complaints and concerns in a timely manner.
Data Entry Specialist: Unemployment Fraud Dep.
Accenture
, Remote
01.2021 - 03.2022
- Investigated unemployment claims and disputes for the department of labor.
- Managed a high volume of cases from start to finish in order to ensure proper decisions were made.
- Verified information provided by 3rd party entities by using online databases to cross check information.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Gathered customer feedback through surveys and used the data to improve customer service.
Lead Phlebotomist/ Patient Service Tech.
Quest Diagnostics
Houston, TX
12.2013 - 01.2023
- Greeted customers warmly and assisted them with inquiries and concerns.
- Obtained patient blood samples for medical testing and procedures in accordance with infection-control and safety standards.
- Provided excellent service by building trust and minimizing patient discomfort during blow draw.
- Placed outbound calls to patients to discuss preparation and answer any questions they may have.
- Coordinated with providers to provide ongoing support and communication of patient results along with any other administrative duties.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Phlebotomy Program -
South Suburban College
South HollandHigh School Diploma -
Homewood Flossmoor High School
Skills
- Improving Customer Experience
- Strong problem solving and conflict resolution abilities
- Ability to multitask, adapt, and work under pressure in a fast paced environment
- Organization & Time Management
- Meticulous attention to detail
- Software Proficiency in Microsoft Suites, Google Sheets, Zoom, and etc
- True desire to satisfy the needs of others
- Strong interpersonal and communication skills
- Typing speed of about 70-90 wpm and accuracy
- Dependable
- Critical Thinking
- Data Entry
- Independent limited supervision
- Leadership & Team Building
- Fraud Detection
- Billing
- Lab Testing
Timeline
Data Entry Analyst
Omron
03.2022 - Current
Data Entry Specialist: Unemployment Fraud Dep.
Accenture
01.2021 - 03.2022
Lead Phlebotomist/ Patient Service Tech.
Quest Diagnostics
12.2013 - 01.2023
Phlebotomy Program -
South Suburban College
High School Diploma -
Homewood Flossmoor High School
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