Brittany Young
Laurinburg,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Senior Member Advisor
REV Federal Credit Union
04.2024 - Current
- Enhanced member satisfaction by providing tailored solutions and personalized recommendations.
- Influenced positive change in internal processes by offering valuable feedback from member interactions.
- Identified opportunities for upselling products and services, driving revenue growth.
- Resolved complex member issues promptly, ensuring timely resolution and minimal disruption to their experience.
- Developed strong relationships with members, increasing trust and loyalty to the organization.
Human Resources Manager
Carolina Hearts Home Care
05.2022 - 03.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Branch Manager
PNC Bank, NA
10.2020 - 11.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Banker
PNC Bank, NA
05.2017 - 10.2020
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
Assistant Manager
MedCare Pharmacy
04.2016 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Server
Champs Fine Foods And Spirits
08.2014 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Clerk
Harris Teeter
02.2012 - 08.2014
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Education
Certificate - Business Administration
Richmond Community College
Hamlet, NC05.2016
Certificate - Human Resources
University of North Carolina At Charlotte
Charlotte, NC06.2023
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA05.2026
Skills
- Relationship Management
- Performance Analysis
- Financial Acumen
- Honest and Dependable
- Critical Thinking
- Microsoft Excel
- Customer Service
- Problem-solving abilities
- Active Listening
Affiliations
- Young Professionals Network (YPN) Scotland - 2024 Chair
- Scotland Crimestoppers - 2024 Treasurer
Timeline
Senior Member Advisor
REV Federal Credit Union
04.2024 - Current
Human Resources Manager
Carolina Hearts Home Care
05.2022 - 03.2024
Branch Manager
PNC Bank, NA
10.2020 - 11.2021
Branch Banker
PNC Bank, NA
05.2017 - 10.2020
Assistant Manager
MedCare Pharmacy
04.2016 - 05.2017
Server
Champs Fine Foods And Spirits
08.2014 - 04.2016
Customer Service Clerk
Harris Teeter
02.2012 - 08.2014
Certificate - Business Administration
Richmond Community College
Certificate - Human Resources
University of North Carolina At Charlotte
Bachelor of Science - Business Administration
Ashworth College
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