Brittany Young
Tucson,AZ
Summary
Accomplished Training Supervisor with a proven track record at Biolife Plasma Services, enhancing staff development through effective training solutions and coaching. Expert in Learning Management Systems and mentoring, I significantly improved knowledge acquisition and employee satisfaction. My leadership in training program evolution and staff empowerment has driven substantial process improvements and retention rates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training Supervisor
Biolife Plasma Services
07.2022 - Current
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
Training Lead Tech
Biolife Plasma Services
07.2021 - 07.2022
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Increased retention rates by developing customized career development plans tailored to individual goals and aspirations within the company framework.
Front of House Manager
Yamato Japanese Restaurant
03.2012 - 08.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Collaborated with chefs to create seasonal menus and promotional offers.
Plasma Center Technician
Biolife Plasma Services
12.2020 - 07.2021
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
Server
Yamato Japanese Restaurant
08.2009 - 03.2012
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
No Degree - Nutritional Science
Pima Community College
GED -
Tucson High Magnet School
2010
Skills
Training Evaluation
Coaching and Mentoring
Train-the-Trainer
Staff Development
Learning Management Systems
New hire on-boarding
Training solutions development
Certification
- Certified in CPR
Timeline
Training Supervisor
Biolife Plasma Services
07.2022 - Current
Training Lead Tech
Biolife Plasma Services
07.2021 - 07.2022
Plasma Center Technician
Biolife Plasma Services
12.2020 - 07.2021
Front of House Manager
Yamato Japanese Restaurant
03.2012 - 08.2021
Server
Yamato Japanese Restaurant
08.2009 - 03.2012
No Degree - Nutritional Science
Pima Community College
GED -
Tucson High Magnet School
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