Brittany Young
Summary
Dedicated and results-driven property management professional with extensive experience overseeing operations, resident relations, and team leadership. Serving as Stand-in Property Manager since August 2024, successfully managed Lexington Crossing through and beyond its ownership transition from Collier Companies to Priderock Capital Management. Demonstrated expertise in maintaining operational continuity, building strong vendor relationships, and driving financial performance. Adept at fostering collaborative team environments, ensuring regulatory compliance, and delivering exceptional resident satisfaction. Eager to leverage proven leadership and management skills in a full-time Property Manager role. Ability to work in a high stress environment and solve problems efficiently.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Residential Property
- Company Overview: Owned and Managed Personal Investment Properties
- Property Maintenance Oversight: Hands-on experience managing repairs, renovations, and upkeep to maintain or increase property value
- Tenant Relations: Skilled in tenant screening, lease agreements, and maintaining positive relationships to ensure tenant satisfaction and retention
- Budgeting and Financial Planning: Proficient in managing expenses, setting rental rates, and optimizing return on investment
- Problem-Solving: Addressed unexpected issues, such as repairs or disputes, with creative and timely solutions
- Market Analysis: Familiarity with analyzing real estate markets to determine property value, rental demand, and competitive pricing
- Compliance and Regulations: Knowledge of local, state, and federal property laws, including landlord-tenant rights and housing codes
- Owned and Managed Personal Investment Properties
Stand in Property Manager, Leasing and Marketing Manager
Lexington Crossing/ Priderock Capital Management LLC
10.2024 - Current
- Successfully navigated and managed operations through the property's ownership transition from Collier Companies to Priderock Capital Management
- Maintained continuity in daily operations, ensuring a seamless experience for residents and staff during the transition
- Supervised leasing, maintenance, and administrative teams, promoting collaboration and productivity amidst organizational changes
- Facilitated effective communication between former and new ownership, streamlining procedural updates and compliance requirements
- Oversaw financial performance, resident relations, and property readiness to uphold high-quality standards throughout the transition period
- Built strong relationships with transitioning vendors while establishing connections with new vendors to ensure continuity and quality of services
- Successfully organize and execute community events and promotions to foster resident engagement to strengthen the community's reputation
Leasing and Marketing Manager
Lexington Crossing/ Collier Companies
07.2024 - Current
- Successfully managed the 'turn' period, coordinating vendors and staff to prepare over 500 apartments for new residents within a two-week deadline
- Developed and implemented marketing strategies to increase occupancy rates, resulting in increased lease signings and reduced vacancy
- Conducted property tours for prospective residents, highlighting key features and amenities while delivering exceptional customer service
- Managed all aspects of leasing, including tenant screening, lease renewals, and resident relations, ensuring high satisfaction and retention
- Collaborated with maintenance and operations teams to resolve resident issues, ensuring timely responses and maintaining a high standard of service
- Analyzed leasing and marketing data to optimize campaigns and outreach efforts, driving higher engagement and lead generation
- Utilized Entrata software to track leasing activity, leads, and renewals, ensuring accurate and up-to-date records while submitting our daily reports and weekly KPI's
- Organize and execute community events and promotions to foster resident engagement to strengthen the community's reputation
Education
Community Association Manager (CAM) -
01.2025
Real Estate Sales Associate - Real Estate
Magnolia School of Real Estate
06.2024
Skills
- Property Management
- Entrata
- Yardi
- CRM
- Proficiency
- Business Management
- Entrepreneurial
- Marketing
- Customer Relations
- Administrative Oversight
- Employee Development
- Program creation and implementation
- Sales Leadership
- Consulting
- Product branding
- Relationship building
- Problem solving
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Real Estate Sales Associate, FL, 06/01/24, Licensed Florida Real Estate Sales Associate License. Magnolia School of Real Estate. Will be continuing my education within the Real Estate Industry by continuing and maintaining my real estate license, growing with certifications to further my knowledge while gaining experience in the industry that I've had a long standing passion for.
- Community Association Manager (CAM), Expected 2025, Pursuing my Community Association Manager (CAM) license to deepen my knowledge of property management laws and best practices, enhance my ability to manage diverse properties effectively, and expand my qualifications for overseeing community associations. This reflects my commitment to professional growth and delivering exceptional service in the property management industry.
Personal Information
Title: Stand in Property Manager, Assistant Manager, Leasing and Marketing Manager
Accomplishments
- Supervised team of 5 leasing specialist.
- Achieved 45% increase in occupancy in three months by implementing social media, community engagement for referrals, and introducing specials for new leases.
- Supported renewals that were two months behind schedule resulting in a 27% increase through pushing marketing channels and community events.
- Manage launch and daily operations of Community Rewards program increasing community engagement, reviews, referrals, and renewals.
- Stand in property manager with a small team of staff members maintained occupancy rate.
Timeline
Stand in Property Manager, Leasing and Marketing Manager
Lexington Crossing/ Priderock Capital Management LLC
10.2024 - Current
Leasing and Marketing Manager
Lexington Crossing/ Collier Companies
07.2024 - Current
Residential Property
Community Association Manager (CAM) -
Real Estate Sales Associate - Real Estate
Magnolia School of Real Estate
Similar Profiles
Zihao WeiZihao Wei
Property Management Assistant at Liberty Residential Property Management CompanyProperty Management Assistant at Liberty Residential Property Management Company
Sasha WhowellSasha Whowell
Property Maintenance at Residential Property LandlordProperty Maintenance at Residential Property Landlord
Roberto QuiñonesRoberto Quiñones
Property Manager – Portfolio Operations at Residential Property OperationsProperty Manager – Portfolio Operations at Residential Property Operations
Alec M. HamrickAlec M. Hamrick
NA at Owner/Operator Pet Care BusinessNA at Owner/Operator Pet Care Business
Justin FellerJustin Feller
NA at NORTH BALDWIN INFIRMARYNA at NORTH BALDWIN INFIRMARY