Brittany Young
Hagerstown,MD
Summary
Dynamic operations manager with a proven track record at AstraZeneca Pharmaceuticals, enhancing site efficiency through strategic process improvements. Skilled in quality assurance and customer service, I fostered a culture of continuous learning while managing cross-functional teams to achieve project goals on time and within budget. Strong communicator dedicated to operational excellence.
Experienced with site management and team coordination. Utilizes strategic planning to optimize project workflows and meet deadlines. Track record of effective problem-solving and decision-making under pressure.
Overview
7
7
years of professional experience
Work History
GMP Site Lead
AstraZeneca Pharmaceuticals
01.2025 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
- Developed effective communication channels between onsite teams and offsite management staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Facility Operations Manager
Sanaria Inc.
10.2020 - 01.2025
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs through effective resource management and strategic planning.
- Improved facility efficiency by implementing new operational strategies and processes.
- Spearheaded continuous improvement initiatives that led to better work processes, increased efficiency, and reduced operating costs.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Streamlined inventory management, resulting in reduced waste and improved procurement processes.
- Managed cross-functional teams to complete projects on time and within budget constraints.
- Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Receptionist
Massage Envy
04.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Richard Montgomery High School
Rockville, MD06-2007
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Handling Customer Complaints
- Customer service and assistance
- Positive Customer Engagement
- Customer services
- Customer and Service-Oriented
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
GMP Site Lead
AstraZeneca Pharmaceuticals
01.2025 - Current
Facility Operations Manager
Sanaria Inc.
10.2020 - 01.2025
Receptionist
Massage Envy
04.2018 - 09.2020
High School Diploma -
Richard Montgomery High School
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