Brittany Young
Houston
Summary
Detail-oriented Data Entry Specialist with strong laboratory support and patient-facing experience. Skilled in high-volume order processing, data verification, and maintaining accuracy within fast-paced healthcare environments. Background includes specimen handling, patient record management, and quality control across multiple systems. Demonstrated ability to meet strict SLAs/OKRs, manage confidential information, and collaborate with Accessioning, Client Services, and Customer Support teams. Passionate about supporting patient care by ensuring precise and timely data entry. Extensively trained in word processing and spreadsheets.
Overview
16
16
years of professional experience
Work History
Data Entry Analyst
Omron
03.2022 - Current
- Perform high-volume order and data processing with a strong focus on accuracy, completeness, and timeliness.
- Extract data from multiple sources to develop reporting resources and tools for process improvements.
- Conduct quality control checks on previously entered information to reduce errors.
- Communicate with internal teams to resolve missing information and maintain workflow accuracy.
- Create purchase orders, packing lists, and retrigger files for ASN filing and EDI files.
- Prepare summaries or reports based on collected data for management review.
- Provide excellent customer service to resolve customer complaints and concerns in a timely manner..
Lead Phlebotomist/ Patient Service Tech.
Quest Diagnostics
12.2013 - 01.2023
- Created and updated patient records, processed orders, and ensured all information was accurate before specimen handling.
- Obtained patient blood samples for medical testing and procedures in accordance with infection control and safety standards.
- Provided excellent service by building trust and minimizing patient discomfort during blow draw.
- Ensured strict adherence to quality and accuracy standards, reducing data-related errors in patient orders.
- Placed outbound calls to patients to discuss preparation and answer any questions they may have.
- Coordinated with providers to provide ongoing support and communication of patient results, along with any other administrative duties.
- Identified areas of improvement in customer service processes, and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
Data Entry Specialist: Unemployment Fraud Dep.
Accenture
01.2021 - 03.2022
- Investigated unemployment claims and disputes for the Department of Labor.
- Managed a high volume of claims, ensuring complete and accurate data processing under strict timelines.
- Verified information provided by 3rd party entities by using online databases to cross check information.
- Conducted quality reviews of entered data to ensure compliance with federal guidelines.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Utilized a strong attention to detail to detect inconsistencies and prevent fraudulent activity.
Phlebotomist/Customer Service Representative
LabCorp
10.2009 - 05.2013
- Collected blood specimens for drug screens, paternity tests, alcohol testing, and a variety of tests.
- Communicated test results to clients promptly and accurately. Diagnostic screenings.
- Educated patients on blood collection procedures to alleviate anxiety and ensure compliance.
- Performed administrative support for medical record management, CRM data maintenance, and internal documentation, while ensuring full HIPAA compliance.
- Resolved customer questions, concerns, and inquiries through inbound/outbound calls and online communication.
Education
Phlebotomy Program -
South Suburban College
South Holland01-2006
High School Diploma -
Homewood Flossmoor High School
Flossmoor, IL01-2004
Skills
- High-volume data entry (70–90 WPM)
- Data Entry
- Database management
- Lab testing
- Pre-Accessioning and Post-Accessioning Order Processing
- Patient and order creation, task creation
- Quality control and audit verification
- Accuracy in fast-paced environments
- HIPAA and compliance awareness
- EHR/EMR systems, LIMS experience
- Salesforce and JIRA (familiar)
- Critical thinking and problem solving
- Customer support and cross-team communication
- Meticulous attention to detail
- Independent Work with Limited Supervision
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask, adapt, and work under pressure in a fast-paced environment
- Organization and time management
- Software proficiency in Microsoft Suite, Google Sheets, Zoom, etc
- True desire to satisfy the needs of others
- Strong interpersonal and communication skills
- Dependable
- Critical thinking
- Leadership and team building
- Fraud detection
- Billing
Timeline
Data Entry Analyst
Omron
03.2022 - Current
Data Entry Specialist: Unemployment Fraud Dep.
Accenture
01.2021 - 03.2022
Lead Phlebotomist/ Patient Service Tech.
Quest Diagnostics
12.2013 - 01.2023
Phlebotomist/Customer Service Representative
LabCorp
10.2009 - 05.2013
Phlebotomy Program -
South Suburban College
High School Diploma -
Homewood Flossmoor High School