Brittany Zarnoch

Work History

Customer Service Representative

One Hour Air

02.2020 - 08.2020

Assisting clients with their Air Conditioner, Heat, Electrical Work, and Plumbing repairs
Make appointments for all services we provide
Made outgoing calls to ensure clients were aware of upcoming annual or bi-annual services

Appointment Scheduler/Billing

White Wilson Medical Center

05.2019 - 11.2019

Assists clients by determining needs and scheduling or canceling appointments
Referring to correct staff person
Maintains and updates Scheduling service providers' availability; maintains contact with clients, notifying them of any changes
Communicate with clients about their accounts
Assist clients with outstanding bills and options for payment, as well as determining what their charges include

Administrative Assistant

FleetPride Inc

05.2016 - 04.2018

Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, or presentation software
Open, sort, and distribute incoming correspondence, including faxes and email
Answer telephones, direct calls, and take messages
Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
Prepare responses to correspondence containing routine inquiries
Maintain and update filing, inventory, mailing, and database systems manually or using a computer

Ecolab Logistics

Manpower

04.2016 - 05.2016

Performed loading and off-loading duties with regard to receiving and distribution quickly and efficiently
Worked under pressure, multi-tasked, and met tight deadlines
Submitted comprehensive and timely reports to the supervisor
Processed over 100 requisitions a week
Utilized problem resolution and process development to improve the quality of customer service
Ensured products were picked up and delivered safely and on time
Created reports to maintain revenue produced, order compliance, and transportation dollars spent
Received new customer orders and manually entered data into a centralized database
Manually created shipment routes, assigned carriers, and dispatched shipments

Warehouse Clerical Aide

Best Buy Inc

07.2015 - 04.2016

Truck loadout processing
Use the Red Prairie program to ensure all items are accounted for and labeled correctly
Use of OMS and FMS to ensure items are correctly allocated to the appropriate staging station
Ensure that any damaged items are placed in the correct claims area and that a “new” item is picked up for truck load out
Billing and Invoicing
Write and process damage claims when necessary
Some personnel/human resource duties to include payroll and time and labor updates
Back up to Administrative Assistant position

Shift Leader

Dunkin Donuts

01.2013 - 07.2014

Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines
Monitored the performance/customer service of employees
Managed the sales floor during peak hours of operation to ensure courteous, accurate, and efficient service
Complete weekly food and paper inventory
Maintained all databases and POS systems, ensuring that they were up to date
Assist in the daily cash management functions
Knowledge of strong customer service skills and excellent verbal and written communication skills necessary and used daily

Mental Health Technician

Milton Girls Residential Facility

08.2009 - 09.2010

Working with emotionally disturbed, mentally impaired, or disabled female youth with a current criminal history
Assist youth with grooming needs and all day-to-day needs
Escort youth to and from school, hygiene, exercise, mealtime, and all other required movements around a “moderate” secure facility
Observe youth for any abnormal behavioral or physical signs of distress
Physically capable of using the appropriate methods of restraint for youth that have become a harm to themselves or others
Ability to manage stressful and demanding situations with patience
Exceptional communication skills and observation skills
Ability and flexibility to work independently and as a part of a team

Secretary Specialist

State of Florida Department of Revenue

01.2005 - 07.2007

Provided clerical support to the Supervisor and staff in the general tax administration and maintained an understanding of the daily operation of the sub-process
Duties including word processing, filing, and making copies
Possession of excellent personal computer skills
Ability to input data and assist with preparing legal documents such as notices, letters of assessment, and other filing documentation
Prepare correspondence, memorandums, and statistical reports
Prepare general office correspondence
Opens, sorts, reviews, and distributes incoming mail and processing outgoing mail
Assists, as required, in maintaining office files on supply orders and correspondence
Answered multi-line telephone, relayed messages and information to the appropriate personnel, and dispensed information to taxpayers as needed

Administrative Assistant

Lakeview Center Inc, Families First Network

12.2003 - 06.2004

Performed essential clerical functions, which include filing, copying, and binding reports
Type memos, letters, transmittals, meeting minutes, and any other legal documents required in working with FFN Adoptions
Answered phones for the department
Sort and distribute incoming and outgoing mail
Any special projects as requested by the supervisor

Staff Assistant

State of Florida Department of Juvenile Justice

10.1994 - 12.2003

Provided clerical support to the Superintendent of a 60-bed “maximum” security juvenile facility
Performed filing and retrieval of various records, files, forms, reports, and/or related department documents as directed
Created and processed departmental budget and financial documents to include, but not limited to, purchase orders and requisitions, travel reimbursements, and payroll
Performance of routine administrative support tasks, including use of fax machine, copier, 10 key calculator, computer, and phone system
Prepared specialized materials, financial statistics, and other data the Superintendent needs
Prepared and distributed daily/weekly/monthly/annual reports and other relevant materials
Maintained supervisor calendar, arranging and/or monitoring scheduling for meetings, travel, and department functions
Received and reviewed invoices, reports, forms and processed invoices in the State of Florida Marketplace system to include all medical support for youth and staff
Maintained facility inventory and orders restock of supplies and materials as needed
Functioned as personnel liaison for 60+ employees, assisted with travel preparations, payroll, and all other personnel issues for employees

Summary

Overview

Work History

Customer Service Representative

Appointment Scheduler/Billing

Administrative Assistant

Ecolab Logistics

Warehouse Clerical Aide

Shift Leader

Mental Health Technician

Secretary Specialist

Administrative Assistant

Staff Assistant

Education

Bachelor of Science - Business Management

Skills

Accomplishments

Timeline

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