BRITTANY ZINTH
Aurora,CO
Summary
Clinical applications professional with extensive experience in optimizing clinical software solutions. Consistently delivers high-impact results through effective collaboration and results-driven approach. Known for reliability, adaptability, and proficiency in user training and technical support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR CLINICAL APPLICATIONS SPECIALIST
Beacon Communications
09.2021 - Current
- Responsible for any and all System workflow responsibilities on the project
- Schedule and conduct Needs Meetings
- Needs Assessment / Programming Documentation
- Other Documentation as required
- Responsible for any and all Training responsibilities on the project
- Develop/Coordinate all Training handouts
- Develop/Coordinate End User Training Manual
- Develop/Conduct End User Training Sessions
- Other Documentation as required
- Serve as the point of contact for The Technical Services and Project Management team regarding system functionality specific to each project
- Work with the Project Manager to obtain schedule and milestone dates for the project and work to meet those dates
- Demonstrate ability to accomplish assigned tasks on schedule
- Send weekly email updates to Operations Project Manager on each project
- Next steps on projects
- Pending issues
- Training / Concerns / Schedules
- Serve as the main CAS in region for small projects and work orders as determined by Director of Clinical Services
- The Senior CAS will provide continuous training, support and optimization in accordance with the support agreements that are agreed upon with the customer
- Responsible for training/onboard of new CAS team members to region
- Serve as point person for region’s CAS team
- High level of experience and provides leadership and guidance to CAS team
- Position yourself as a consultant to both internal and external customers
- Demonstrate thorough understanding of Beacon Communications’ policies, procedures and guidelines
- Maintain expertise on the latest clinical solutions that Beacon provides
- Overnight travel, as necessary
- Demonstrate understanding of Beacon projects and focus on continued skill development in all areas
- Arrive for work on time, dressed in a professional manner acceptable for the work to be performed
- Realizing that customer relations and customer satisfaction is our primary goal, perform in a professional manner demonstrating courtesy and respect to Beacon customers
- Superior customer service skills to deal with both internal and external customers
- Must be responsible, self-motivated, self-starter, personable, well-organized
- Ability to manage multiple tasks simultaneously
- Proficiency in the use of personal computers including such programs as MS Word, Excel, Visio, Access, PowerPoint and Outlook
- Demonstrate effective troubleshooting and problem isolation skills
- Ability to “think on your feet.”
- Ability to effectively communicate with customers in stressful environments
- Exemplify Beacon Core Values of; Customer Service, Communication, Teamwork and Integrity
PRACTICE MANAGER
Burcham Eyecare Center/Optik Shoppe
10.2018 - 02.2020
- Manage an Ophthalmology clinic and Optical Shop
- All Office Operations from: Hiring/Firing, onboarding, credentialing for physicians and insurances including Medicare and Medicaid, Overseeing the medical billing ICD-10, front desk, ophthalmic techs
- Report directly to the Owner/Doctor
- Manage 8 employees
- On-going training
- Marketing and practice development
- Liaison to the O.D.s and co-management
- Prepare meetings and deliver information to staff members and promote teamwork and positivity
- Patient complaints and resolution
- Surgery scheduling
- Insurance verification
- Conduct employee reviews
- Payroll through ADP
- Facilitate Locum Tenens
- Help to create infrastructure and more efficient processes for the entire company
- AR/AP all invoicing and payment plans for patients
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
OFFICE MANAGER
Addison Group
05.2016 - 09.2017
- Manage daily office operations
- Format resumes
- Ordering
- Handle all hiring paperwork; W-4, I-9, Direct Deposit, etc
- Event Planning
- Reporting
- Run background screenings and drug tests
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
OFFICE MANAGER & PRACTICE DEVELOPMENT
Cutarelli Vision
08.2015 - 05.2016
- Manage a staff of 16 at two different locations and report directly to the doctor/owner of the company
- Oversee all operations of the company and staff
- Back up front end staff - Train new employees
- Handle patient complaints
- Triage surgery patients/pre-op and post op instruction
- Push Google Reviews
- Sell treatment plans/coordinate surgeries
- Insurance payment posting
- AR/AP
- Process and pay all invoices and track in QuickBooks and handle all bank deposits
- Maintain multiple spreadsheets to track numbers and trends
- Push business growth through marketing and relationship building
- Help to generate revenue
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
ADMINI ASST/ FRONT DESK LEAD/ LEGAL/ CREDENTIALING
Denver Vail Orthopedics
10.2007 - 08.2015
- Promoted 3 times within the company over 7 years
- Handle setting up all Depositions, Trials, Attorney Meetings, Independent Medical Exams, Impairment Ratings
- Billing for all legal matters/Collect and track all money that is billed out
- Bank deposit ledgers
- Working one on one with 10 different physicians and 4 physician assistants
- Work to keep all providers with privileges at hospitals and surgery centers
- A go to person “Superuser” for EMR questions
- Back up in scheduling, front desk, phones
- Font desk lead and was in charge of 4 employees doing PTO requests, monitoring overtime and handling/solving front desk problems and concerns/ Training for new employees
- Medical records became a “Superuser” for the practice’s EMR system
- Excelled in efficiency of entering patient data and exceptional patient relations
- A go to person for information/knowledge
Education
Bachelor of Science - Healthcare Management, Minor Business Management
Metropolitan State University of Denver
Denver, CO01-2013
Skills
- Microsoft Office
- QuickBooks
- Greenway PrimeSuite
- PRIMA
- SalesForce (CRM)
- Bullhorn (CRM)
- ZetaFax
- Inteleviewer
- IQNavigator
- ExpenseWire
- HIPAA compliance
- Patient safety
- Remote support
- Clinical expertise
- Workflow optimization
- Customer consultations
- Clinical training
- Marketing
- Product demonstrations
- Workflow Analysis
- Clinical process knowledge
Personal Information
Title: Senior Clinical Applications Specialist
Certification
- LEAN Practitioner, Six Sigma January 2024
Beacon Communications Rockstar Award 2023
Won award for Customer Service.
Timeline
SENIOR CLINICAL APPLICATIONS SPECIALIST
Beacon Communications
09.2021 - Current
PRACTICE MANAGER
Burcham Eyecare Center/Optik Shoppe
10.2018 - 02.2020
OFFICE MANAGER
Addison Group
05.2016 - 09.2017
OFFICE MANAGER & PRACTICE DEVELOPMENT
Cutarelli Vision
08.2015 - 05.2016
ADMINI ASST/ FRONT DESK LEAD/ LEGAL/ CREDENTIALING
Denver Vail Orthopedics
10.2007 - 08.2015
- LEAN Practitioner, Six Sigma January 2024
Bachelor of Science - Healthcare Management, Minor Business Management
Metropolitan State University of Denver
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