Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Brittany A. Simmons

Plano,TX

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge within data analysis. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Skilled proficient Specialist focused on maximizing risk management success through effective use of portfolio management, operational oversight and regulates business protocols abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

13
13
years of professional experience

Work History

Sr. Specialist IV

JPMorgan Chase
Plano, TX
05.2018 - Current
  • Supported department leadership in implementing new policies, procedures and controls.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Ensured staffing guidance provided to leadership, in order to meet daily service levels metrics
  • Worked with team members to ensure audit and compliance risk management daily deliverables met
  • Exceeded goals through effective task prioritization and great work ethic

Underwriter

JPMorgan Chase
Lewisville, TX
01.2017 - 05.2018
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Reviewed applications for modifications to effectively mitigate potential losses
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions
  • Supported review and acceptance or denial of new or renewal business.
    Managed large portfolio to ensure all deliverables met timely
  • Increased profit margins 20% monthly providing resolutions to customer

Mortgage Operations Specialist II

JPMorgan Chase
Lewisville, TX
04.2011 - 01.2017
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Created profitable and efficient solutions.
  • Reviewed accounts ensuring business adherence to government regulations
  • Engaged with investor and government agencies to mitigate losses
  • Prevented regulated fines and losses
  • Developed Risk Management Guidelines
  • Increased profit margins 10% monthly providing resolutions to customer
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Created plans and communicated deadlines to complete projects on time

Mortgage Banking Loss Mitigation Specialsit

JPMorgan Chase
Lewisville, TX
03.2009 - 04.2011
  • Remained updated with latest information related to mortgage products and services being offered.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Managed portfolio of 200+ accounts on monthly basis
  • Initiated resolutions on 90% monthly portfolio to customer increasing company revenue
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Collaborated with team members to achieve target results

Education

Bachelor of Arts - Business Management

Ashford University
San Diego, CA
05.2025

High School Diploma -

Swan Lake Academy
Frisco, Tx
2008

Skills

  • Regulates Business Protocols
  • Operational Oversight
  • Customer Feedback
  • Change Request Processing
  • Communications Strategies
  • Management of Internal Controls
  • Risk Management
  • Portfolio Management

Accomplishments

  • Achieved acknowledgement of executives by providing consistent risk management analysis with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 40 in the development of Business Intake and data management.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr. Specialist IV

JPMorgan Chase
05.2018 - Current

Underwriter

JPMorgan Chase
01.2017 - 05.2018

Mortgage Operations Specialist II

JPMorgan Chase
04.2011 - 01.2017

Mortgage Banking Loss Mitigation Specialsit

JPMorgan Chase
03.2009 - 04.2011

Bachelor of Arts - Business Management

Ashford University

High School Diploma -

Swan Lake Academy

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Brittany A. Simmons