BrittanyAnn Marrufo
San Tan Valley,AZ
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Receptionist/Cashier
Doggie Duds and Suds
Casa Grande, AZ
08.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for customers.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
Cashier/Grocery pickup/Starbucks Barista
Safeway
Richland, WA
08.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Pharmacy tech trainee/Cashier
Walgreens
Casa Grande, AZ
05.2021 - 08.2022
- Performed daily duties such as filling prescription's, answering phone calls to assist customers with questions, and inputting insurance information into our systems.
- Tracked inventory levels throughout the day to ensure shelves were stocked appropriately.
- Organized backroom storage areas to maximize efficiency while minimizing loss prevention risks.
- Complied with all safety regulations in accordance with company standards.
- Ensured that all transactions were accurate and completed in a timely manner.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints in a professional manner.
Education
Business Administration and Management
Northern Arizona University (NAU)
05-2023
High school diploma -
Vista Grande High School
05.2020
Some College (No Degree) - Business Management
Columbia Basin College
Pasco, WASkills
- Cashier
- Receptionist
- Salesfloor
- Leadership
- Communication
- Customer service
- Teamwork
- Multitasking
- Data Entry
- Time Management
- Service-oriented mindset
- Scheduling
Clubs Organizations
- DECA, Vista Grande High school, Casa Grande, AZ, 85122, Member/Officer/President, 08/2017-05/2020, I was a member of the DECA organization for 3 years. In my sophomore year, I joined as a member and gradually worked my way up to be in an officer position. Junior year I was elected as our chapter’s media manager. Lastly my senior year I was elected as the president of our chapter.
- Student council, Mission Heights Preparatory High school, Casa Grande, AZ, 85122, President/Member, 08/2016-05/2018, During my freshman year, I was elected as my school freshman representative/president. However, when I transferred schools sophomore year I joined as a member of the council.
- Zonta club, Vista Grande High school, Casa Grande, AZ, 85122, Member, 08/2018-05/2019
Volunteer Experience
- Vista Grande Library, Reading buddy, 08/2018-05/2020, For two years I volunteered to read/tutor children ages 6-13 at my local library. I loved working with the children and watching them grow both physically and intellectually.
- National Humane Society, Dog walker, 01/2020-03/2020
- Against Abuse Inc, Volunteer, 10/2017-10/2019
Timeline
Receptionist/Cashier
Doggie Duds and Suds
08.2023 - Current
Cashier/Grocery pickup/Starbucks Barista
Safeway
08.2022 - 03.2023
Pharmacy tech trainee/Cashier
Walgreens
05.2021 - 08.2022
Business Administration and Management
Northern Arizona University (NAU)
High school diploma -
Vista Grande High School
Some College (No Degree) - Business Management
Columbia Basin College
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