Brittany Alaniz
Hilo,HI
Summary
I am a friendly, loyal, and clearly dedicated individual who has ambition to succeed in any given environment. I love to learn, and am always up to a challenge whatever the situation. I get along well with others while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer.
Overview
20
20
years of professional experience
Work History
Property Manager
The William Warren Group
Hilo, HI
07.2020 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customers find specific products, answered questions and offered rental advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Identified problems during daily work inspections and addressed concerns.
- Maintained facility upkeep, notifying property manager of service, repair and safety needs.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
Appointment Coordinator/Clerk
I Kitagawa&Company (Kama'aina Nissan)
Hilo, Hawaii
09.2016 - 07.2020
- Schedule appointments for customers in person or by telephone.
- Confirm with customers about appointments and rescheduled missed appointments.
- Maintain data confidentiality when inputting Customer and Vehicle information into Service system.
- Handle all incoming calls and directed callers to appropriate department or employee.
- Manage and anticipate clerical needs of company employees, including copying, faxing and file management.
- Contact customers via phone and email to confirm appointments and follow up with inquiries.
- Perform various administrative work, including daily cash & deposit reports, cash box balance, daily repair orders, and followed up with back order parts.
- Prepare titles, registrations & deal jackets for sales department.
Cashier
Banyan Mini Mart
Hilo, HI
11.2018 - 12.2019
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted in preparation of menu items such as Musubi's, Sandwiches, Hot dogs, Chili and Pastries.
- Prepared daily brewed coffee.
- Restocked refrigerator and shelves.
Telephone Operator
Promcomm- The Call Center of Hawaii
Hilo, Hawaii
07.2012 - 01.2014
- Answered up to 60+ calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Paged employees over the PA system to ensure prompt connection with callers.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Operated telephone switchboard of multiple businesses and routed calls to the correct destination.
- Reported issues and outages to businesses for prompt repairs.
- Took messages from callers and accurately relayed details to intended staff.
- Trained newly hired operator's to use phone system.
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
Office Helper
Alu Like Inc. (County Highways)
Hilo, Hawaii
06.2010 - 07.2010
- Supported clerical needs of more than one supervisor, including taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Sales Associate
Sears Portrait Studio
Hilo, HI
10.2007 - 01.2010
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Take high quality photos of couples, children, and pets , then retouch and color correct using photo enhancement softwares.
- Use digital cameras, tripods, lenses, and flash attachments to create innovative lighting effects.
Office Assistant
Lanakila Learning Center
Hilo, HI
08.2004 - 08.2007
- Assisted with administrative tasks, including filing, answering phones and typing.
Education
High School Diploma -
Hilo High School
Hilo, HI06.2007
Some College (No Degree) - Accounting And Business Management
Hawaii Community College
Hilo, HISkills
- Great eye for detail
- Data entry experience
- Administrative support
- Organization
- Customer service
- MS Office
Timeline
Property Manager
The William Warren Group
07.2020 - Current
Cashier
Banyan Mini Mart
11.2018 - 12.2019
Appointment Coordinator/Clerk
I Kitagawa&Company (Kama'aina Nissan)
09.2016 - 07.2020
Telephone Operator
Promcomm- The Call Center of Hawaii
07.2012 - 01.2014
Office Helper
Alu Like Inc. (County Highways)
06.2010 - 07.2010
Sales Associate
Sears Portrait Studio
10.2007 - 01.2010
Office Assistant
Lanakila Learning Center
08.2004 - 08.2007
High School Diploma -
Hilo High School
Some College (No Degree) - Accounting And Business Management
Hawaii Community College
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