Brittany R. Berry-Flores
Office Managerment Assistant
Alameda,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Office Management Assistant
NTESS, LLC.
Livermore, CA
11.2018 - Current
- Drafted common document templates for use by executives and employees.
- Developed correspondence letters, memos and emails.
- Maintained staff directory and company policy handbook for human resources department.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with staff and management virtually, by phone, email or in-person to provide information.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with event planning, including associated travel and logistical arrangements.
- Provided general program information and assistance
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between staff and management and maintained effective lines of communication.
- Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered questions and addressed, resolved or escalated issues to management personnel.
Credit Processing Associate
HD Supply White Cap
Livermore, CA
03.2017 - 11.2018
- Reviewed past-due accounts to contact customers to establish payment plans.
- Revised or made changes to account information such as address, name and social security number.
- Operated computers programmed with Oracle to record, store and analyze information.
- Indexed, scanned and approved payments received through Oracle.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Accepted, documented and issued receipts for payments made over phone and online.
- Calculated, prepared and issued bills, invoices, account statements and other financial statements according to established procedures.
- Used check scanning system to apply check payments to open charges on customer accounts.
- Utilized 10-key calculators, typewriters and copy machines to perform calculations and produce documents.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Made decisions and recommendations about extending lines of credit.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
Property Management Specialist
Robert Half Staffing, Office Team
Oakland, CA
01.2014 - 07.2016
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Trained and motivated leasing staff during bi-monthly trainings.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready at all times.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Property Management Assistant
Dover Group LLC Management
Oklahoma City, OK
01.2012 - 01.2014
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Trained and motivated leasing staff during bi-monthly trainings.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OKSkills
Filing and data archiving
Office administration
Administrative support
Travel administration
Scheduling
Expense reporting
Strategic planning
Mail handling
Travel coordination
Performance improvement
Staff Management
Business administration
Conference planning
Invoice Processing
Social media knowledge
Office management
Employee training and development
Team Bonding
Bookkeeping
Project planning
Creative problem solving
Training development aptitude
Money handling abilities
Good listening skills
Documentation and control
Sorting and labeling
Customer and client relations
Credit and collections
Time management
Meeting arrangements
Attendance record management
Project Management
Supervising staff
Accomplishments
- Experience, 5 years customer service, Google Drive/Spreadsheet, YARDI property management software, Oracle operations software, 10+ years customer service experience, 5+ years experience in a supervisory role, Knowledgeable in TCAC, and Affordable housing Accomplishments: Processed 290 units to fair housing compliance from years 2014-2016 Assisted in processing hundreds of applicants for up and coming communities.
- Effective in managing conflict.
- Successfully met deadlines for applicant processing and move in.
- Ensured up to 390 units were within compliance.
Timeline
Office Management Assistant
NTESS, LLC.
11.2018 - Current
Credit Processing Associate
HD Supply White Cap
03.2017 - 11.2018
Property Management Specialist
Robert Half Staffing, Office Team
01.2014 - 07.2016
Property Management Assistant
Dover Group LLC Management
01.2012 - 01.2014
High School Diploma -
Edmond Memorial High School