Brittany R. Berry-Flores
Office Managerment Assistant
Alameda,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Office Management Assistant
NTESS, LLC.
Livermore, CA
11.2018 - Current
- Drafted common document templates for use by executives and employees.
- Developed correspondence letters, memos and emails.
- Maintained staff directory and company policy handbook for human resources department.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with staff and management virtually, by phone, email or in-person to provide information.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with event planning, including associated travel and logistical arrangements.
- Provided general program information and assistance
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between staff and management and maintained effective lines of communication.
- Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered questions and addressed, resolved or escalated issues to management personnel.
Credit Processing Associate
HD Supply White Cap
Livermore, CA
03.2017 - 11.2018
- Reviewed past-due accounts to contact customers to establish payment plans.
- Revised or made changes to account information such as address, name and social security number.
- Operated computers programmed with Oracle to record, store and analyze information.
- Indexed, scanned and approved payments received through Oracle.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Accepted, documented and issued receipts for payments made over phone and online.
- Calculated, prepared and issued bills, invoices, account statements and other financial statements according to established procedures.
- Used check scanning system to apply check payments to open charges on customer accounts.
- Utilized 10-key calculators, typewriters and copy machines to perform calculations and produce documents.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Made decisions and recommendations about extending lines of credit.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
Property Management Specialist
Robert Half Staffing, Office Team
Oakland, CA
01.2014 - 07.2016
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Trained and motivated leasing staff during bi-monthly trainings.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready at all times.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Property Management Assistant
Dover Group LLC Management
Oklahoma City, OK
01.2012 - 01.2014
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Trained and motivated leasing staff during bi-monthly trainings.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OKSkills
Filing and data archiving
undefinedAccomplishments
- Experience, 5 years customer service, Google Drive/Spreadsheet, YARDI property management software, Oracle operations software, 10+ years customer service experience, 5+ years experience in a supervisory role, Knowledgeable in TCAC, and Affordable housing Accomplishments: Processed 290 units to fair housing compliance from years 2014-2016 Assisted in processing hundreds of applicants for up and coming communities.
- Effective in managing conflict.
- Successfully met deadlines for applicant processing and move in.
- Ensured up to 390 units were within compliance.
Timeline
Office Management Assistant
NTESS, LLC.
11.2018 - Current
Credit Processing Associate
HD Supply White Cap
03.2017 - 11.2018
Property Management Specialist
Robert Half Staffing, Office Team
01.2014 - 07.2016
Property Management Assistant
Dover Group LLC Management
01.2012 - 01.2014
High School Diploma -
Edmond Memorial High School
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