Brittany Biaggio Giacalone
Bethpage,NY
Summary
Enthusiastic student who is completing final coursework in nursing and nutrition. Seeks to apply technical aptitude and passion for optimal healthcare to a position of customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant Student Intern
Dr. Imatteo
10.2017 - 01.2018
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Front Desk Receptionist
The Arbors
06.2015 - 02.2016
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Established and maintained systems that safely met residents' needs.
- Routinely collaborated with department managers to correct problems and improve services.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Created and maintained computerized record management systems to record and process data and generate reports.
Front Desk Receptionist
LA Fitness
04.2013 - 03.2014
- Answered an average of at least 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Greeted and registered guests and issued keys.
- Computed bills, collected payments and made change for guests.
Veteran Associate
Victoria's Secret
05.2010 - 12.2013
- Provided an elevated customer experience to generate a loyal clientele.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Education
High School Diploma - undefined
Plainedge High School
Massapequa, NY2007
Skills
- CPR certification
- Prenatal nutrition/care knowledge
- Healthy meal preparation
- Nutrition/exercise knowledge
- Microsoft Word/Excel
- Extended internet research
- Elevated sales lead
- Mobility assistance aptitude
- Skilled housekeeper
- Effective communication skills
- Determined
- Focused
- Ambitious
- High energy
- Quick learner
- Strong client relations
- Training development aptitude
- Strategic sales knowledge
- Multi-line phone talent
- Medical terminology knowledge
Interests
Anatomy and Physiology I & II, Human Biology, Bio-Medical Ethics, Nutrition, Weight Lifting, Chemistry, Nutrition Club, Art.
Certification
- CPR certified through American Heart Association (2015)
- Pursuit of PTC NSCA
- Pursuit of HHA
Additional Information
- Health and fitness (2011) Training for NPC Bodybuilding Competition (2013) Breast cancer and pancreatic cancer fundraising walks (since 2010) Volunteer work at The Inn (October 2012) Hutton House Scholarship (2022)
Timeline
Medical Assistant Student Intern
Dr. Imatteo
10.2017 - 01.2018
Front Desk Receptionist
The Arbors
06.2015 - 02.2016
Front Desk Receptionist
LA Fitness
04.2013 - 03.2014
Veteran Associate
Victoria's Secret
05.2010 - 12.2013
High School Diploma - undefined
Plainedge High School
- CPR certified through American Heart Association (2015)
- Pursuit of PTC NSCA
- Pursuit of HHA
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