Brittany Bothwell
Tucson,AZ
Summary
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
24
24
years of professional experience
Work History
Building Maintenance Supervisor
Bighorn Environments
Tucson, AZ
05.2002 - 02.2026
- Coordinated emergency repairs, minimizing downtime and maintaining operational efficiency.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
Caregiver
Consumer Direct Personal Care
Tucson Estates, AZ
05.2021 - 12.2024
- Administered medications and monitored health conditions to ensure client well-being and safety.
- Maintained accurate records of client progress and reported changes to healthcare professionals promptly.
- Coordinated transportation services for clients, facilitating access to medical appointments and social activities.
Bar Manager
Mulligan's Bar and Grill
Tucson, AZ
01.2018 - 04.2021
- Supervised bar operations to ensure compliance with health and safety regulations.
- Managed inventory levels, ordering supplies to maintain optimal stock without overages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service Representative
Citibank
Tucson, AZ
03.2013 - 10.2017
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high-volume call traffic while maintaining professionalism and empathy in interactions.
- Utilized CRM software to document customer interactions and track issue resolution progress.
- Managed hundreds of incoming calls daily from customers
Customer Service Sales Representative
Dillard's
Tucson, AZ
05.2003 - 03.2012
- Assisted customers in selecting products that met their needs and preferences.
- Processed transactions accurately while maintaining a balanced cash register.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
Associate of Applied Science - Radiology
Pima Community College
Tucson, AZSkills
- Customer service
- Active listening
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Call management
Timeline
Caregiver
Consumer Direct Personal Care
05.2021 - 12.2024
Bar Manager
Mulligan's Bar and Grill
01.2018 - 04.2021
Customer Service Representative
Citibank
03.2013 - 10.2017
Customer Service Sales Representative
Dillard's
05.2003 - 03.2012
Building Maintenance Supervisor
Bighorn Environments
05.2002 - 02.2026
Associate of Applied Science - Radiology
Pima Community College