Brittany (Brie) Tanner
Assistant Manager
Blue Springs,MO
Summary
Dynamic professional with a proven track record as Owner at Organized Chaos MB LLC, excelling in small business operations and customer service. Skilled in staff development and retention, I foster a positive work environment while implementing efficient processes that enhance client satisfaction. Detail-oriented and enthusiastic, I thrive in collaborative settings.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Organized Chaos MB LLC.
06.2007 - Current
- Maintained accurate records of inventory levels for cleaning supplies, linens, toiletries,ETC. Ensuring timely reordering when necessary
- Investigated and resolved guest complaints while maintaining a high level of professionalism
- Conducted regular performance evaluations for housekeeping staff, recognizing top performers and providing coaching or additional training as needed
- Developed and implemented training programs for new hires, focusing on customer service skills, attention to detail, and efficient cleaning techniques
- Implemented a room inspection checklist to ensure consistent cleanliness standards are met across all guest rooms
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service standards
CNA
Three Rivers Hospice North
11.2022 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 25+ residents under long-term care.
CNA
The Parkway Senior Living
05.2021 - 06.2023
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Head CNA of the memory care unit on my shift
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 25+ residents under long-term care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Activities Assistant
Ignite Medical Resorts
04.2019 - 05.2021
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
Assistant Store Manager
Rue21
11.2017 - 04.2020
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
High School Diploma -
Excel High School
Online10.2024
Skills
- Small business operations
- Great communication with customers and employees
- Love to make the work environment fun and successful at the same time
- Experience in leadership, development and retention of staff
- Knowledge of sales, cost control & basic accounting
- Great customer service
- Ability to work great with others, communicate clearly, take direction from management,as well as to take initiative and go above and beyond for others needs
- Ability to multitask while being personable, sensitive and caring
- Detail Oriented
- Enjoys working with people
- Mature and responsible attitude
- Patience, cheerful disposition and Enthusiastic
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- Dementia Caregiving Certification
Languages
English
Timeline
CNA
Three Rivers Hospice North
11.2022 - 06.2023
CNA
The Parkway Senior Living
05.2021 - 06.2023
Activities Assistant
Ignite Medical Resorts
04.2019 - 05.2021
Assistant Store Manager
Rue21
11.2017 - 04.2020
Owner
Organized Chaos MB LLC.
06.2007 - Current
High School Diploma -
Excel High School
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