Experienced with managing comprehensive social work cases, delivering tailored client care and support. Utilizes strong assessment and intervention skills to address client needs effectively. Knowledge of community resources and social services to enhance client outcomes.
Overview
2025
2025
years of professional experience
Work History
Social Work Case Manager
Mary Free Bed Rehabilitation Hospital
12.2022 - 01.2025
Provided care management services to patients and families.
Provided an initial psychosocial assessment of patient and family functioning, adjustment to disability, health literacy status, and coping skills.
Provided education to facilitate adjustment, problem solving, and the development/implementation of an appropriate discharge/transition plan.
Coordinated highly effective level of care transitions from inpatient to community-based levels of care and services, such as: outpatient rehabilitation, home care, hospice, school, vocational rehabilitation, counseling, etc.
Function as patient advocate, including educating the patient, family/supports, and members of health care delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, case management, etc. Also promoted patient self-advocacy, choice, and self-determination.
Director of Social Work
Laurels of Kent
10.2022 - 02.2023
Provided direct psychosocial intervention.
Perform resident assessments at admission, upon condition change, and/or annually.
Built and sustained trusting resident relationships.
Assists resident's families in coping with skilled nursing and/or long term care placement, physical illness, and disabilities of the resident, and the grieving process.
Works with patient, family, and other team members to plan discharge, when appropriate.
Medical Social Worker
Trinity Health Muskegon ER
06.2022 - 07.2022
Completed psychosocial evaluations and needs assessments, in particular in regards to behavioral health, and also assisted with discharge planning to ensure optimal ability to return patients to prior level of care/functioning.
Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
Coordinated with outside agencies, including psychiatric hospitals and various Community Mental Health agencies, per insurance requirements.
Social Work PRN
North Kansas City Hospital ER
01.2022 - 06.2022
Primary role was as a Behavioral Health Assessor in an Emergency Department.
Assessed patients who scored in some capacity with suicide risk to determine next level of care.
Coordinated with a variety of other team members, including ER physicians, charge nurse, and bedside nurses, along with outside agencies such as psychiatric facilities and any outside community agencies a patient may already be utilizing to ensure continuity of care.
My role was to to determine a safe discharge plan for the patient and assist with coordination of that safety plan (inpatient psych/partial hospitalization/home with outpatient resources or services/homeless shelter/emergency crisis center) along with transportation arrangements.
Medical Social Worker
Spectrum Health Hospitals
08.2016 - 07.2021
Completed psychosocial evaluations and needs assessments.
Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
Increased awareness of mental health resources, guiding patients to appropriate services for additional support.
Managed caseload to satisfy multiple patients with diverse needs.
Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
Supervised Visitation Monitor
YWCA of Western Michigan (Safe Connections Program)
Worked at this agency from 2015-2016 and from 2009-2011.
Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
Established clear boundaries and expectations for all parties involved in the supervised visitation process, leading to increased compliance with guidelines.
Addressed any issues that arose during visits promptly and professionally, maintaining a calm atmosphere throughout the process.
Managed scheduling for supervised visits, coordinating with multiple parties to ensure timely and efficient appointments.
Evaluated parent-child interactions objectively, providing unbiased feedback to inform case management decisions.
Crisis Worker
ProtoCall Services, Inc.
01.2016 - 05.2016
Provided telephone triage, crisis intervention, and intake and assessment services.
Performed brief assessments on clinical calls and stabilized acute situations, using least restrictive methods.
Community Support Specialist
Pathways Behavioral Healthcare
03.2012 - 10.2014
Worked at this agency from 03/12-10/14 as well as from 06/07-07/08.
Advocated for children with mental health diagnoses in school, home, health and community.
Went into community to help access community resources and educate consumers in techniques to help manage their mental health.
Qualified Mental Health Professional
Pathways – Acute Crisis Intervention
06.2012 - 10.2014
Provided crisis intervention services to the community, including crisis assessment, consultation, education, referrals to appropriate resources, and follow-up.
Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
Implemented crisis intervention plans to support client safety.
Collaborated with medical and clinical personnel to coordinate and implement client services.
Educated clients and families about mental health issues, treatments and resources.
Supervised Visitation Monitor
Family Nurturing Center
12.2011 - 03.2012
Ensured a safe environment for children during visits with non-custodial parent
Helped establish rules, guidelines, and boundaries and demonstrated appropriate intervention as needed
Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
Established clear boundaries and expectations for all parties involved in the supervised visitation process, leading to increased compliance with guidelines.
Addressed any issues that arose during visits promptly and professionally, maintaining a calm atmosphere throughout the process.
Shelter Facilitator
YWCA of Western Michigan-Domestic Crisis Center
02.2009 - 07.2011
Ensured a safe environment for survivors of domestic violence and their children by answering crisis calls and completing assessments
Education
Master of Social Work - Social Work
Western Michigan University
Grand Rapids, MI
06-2011
Bachelor of Social Work -
University of Central Missouri
Warrensburg
01.2007
Skills
Advocacy
Active listening
Written communication
Attention to detail
Critical thinking
Reliability
Case management
Continuous improvement
Adaptability
Crisis intervention
Legal document preparation
Problem-solving abilities
Timeline
Social Work Case Manager
Mary Free Bed Rehabilitation Hospital
12.2022 - 01.2025
Director of Social Work
Laurels of Kent
10.2022 - 02.2023
Medical Social Worker
Trinity Health Muskegon ER
06.2022 - 07.2022
Social Work PRN
North Kansas City Hospital ER
01.2022 - 06.2022
Medical Social Worker
Spectrum Health Hospitals
08.2016 - 07.2021
Crisis Worker
ProtoCall Services, Inc.
01.2016 - 05.2016
Qualified Mental Health Professional
Pathways – Acute Crisis Intervention
06.2012 - 10.2014
Community Support Specialist
Pathways Behavioral Healthcare
03.2012 - 10.2014
Supervised Visitation Monitor
Family Nurturing Center
12.2011 - 03.2012
Shelter Facilitator
YWCA of Western Michigan-Domestic Crisis Center
02.2009 - 07.2011
Supervised Visitation Monitor
YWCA of Western Michigan (Safe Connections Program)