Brittany Casarez
McKinney
Summary
Qualified Office Manager with a proven track record at Rise Physical Therapy, with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
4
4
years of professional experience
Work History
Office Manager
Rise Physical Therapy
06.2022 - 06.2025
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Led one on one training with new employees including office staff, providers, and technicians.
- Assisted with the transition from a Hospital Outpatient Department (HOPD) contract to a private practice model, coordinating EMR data migration, billing engine updates, and adapting day-to-day clinical operations to ensure continuity and compliance.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Verified patient insurance coverage and benefits prior to appointments or procedures.
- Communicated with patients regarding their insurance benefits, co-pays, and deductibles.
- Obtained pre-authorizations and pre-certifications when required by insurers.
- Resolved insurance-related issues and discrepancies that may delay care or billing.
- Worked closely with billing, scheduling, and clinical teams to ensure seamless patient experience.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
Youth Development Professional
Vogel ACE Program
02.2022 - 05.2022
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Assisted with educational needs through tutoring and homework assistance.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
Physical Therapy Technician
Peak Physical Therapy Center
04.2021 - 01.2022
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Enhanced patient recovery speed by assisting with therapeutic exercises and activities.
Education
Bachelor of Science - Kinesiology
Texas Lutheran University
Seguin, TX05-2022
High School Diploma -
Mckinney North High School
McKinney, TX05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Employee supervision
- Staff hiring
- Employee training
- Workflow optimization
- Expense reporting
- Event coordination
- Insurance Verification
Timeline
Office Manager
Rise Physical Therapy
06.2022 - 06.2025
Youth Development Professional
Vogel ACE Program
02.2022 - 05.2022
Physical Therapy Technician
Peak Physical Therapy Center
04.2021 - 01.2022
Bachelor of Science - Kinesiology
Texas Lutheran University
High School Diploma -
Mckinney North High School
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