BRITTANY CAVANAUGH
Montague,MI
Summary
Demonstrated expertise in verbal and written communication within high-volume, fast-paced team environments. Proven ability to manage multiple assignments with a strong focus on detail. Background includes extensive experience in hospitality, customer service, administration, and manufacturing.
Overview
15
15
years of professional experience
Work History
Quality Control/Final Inspection
Hilite International
02.2024 - 05.2024
- Managed high-volume workload while maintaining attention to detail.
- Reviewed quality of products and materials throughout manufacturing process to ensure compliance with company standards.
- Identified defects in production and recommended necessary adjustments.
- Ensured incoming materials met organizational standards and enforced safety guidelines during operations.
Wax Dimensional Gauge/MOD Support
Howmet Aerospace
07.2022 - 02.2024
- Collected and reported dimensional data using UltraSonic Novascope per product criteria.
- Provided hourly and daily data reports via IPC and interoffice communications.
- Supported and prepared multiple MODs by assessing and preparing work orders and needed materials
Data Entry Specialist
Aludyne Casting
11.2021 - 02.2022
- Entered manual scrap and downtime data efficiently to ensure accuracy.
- Verified and corrected source documents to maintain data integrity.
- Maintained comprehensive records to support reporting needs.
- Processed daily reports by pulling and sorting data from various departments for analysis.
Warranty Administration
Pratt & Whitney
02.2019 - 08.2020
- Oversaw warranty process from part arrival to vendor repair and credit resolution.
- Processed customer warranty claims accurately and efficiently.
- Maintained detailed records in compliance with company and vendor policies.
- Conducted ongoing follow-up to strengthen account and vendor relationships.
- Daily intra-office communication, collaborating effectively with all departments.
- Generated daily reports by exporting and sorting data for continuous improvement initiatives.
- Utilized Excel, Outlook, Microsoft Access Database, and Oracle on dual monitors for optimal productivity.
Inside Sales Coordinator/ Customer Service
40 VISUALS
11.2018 - 01.2019
- Inside sales, quoting incoming leads, maintaining customer relationships
- Customers contact for product information, product ordering
- Developing timelines, coordinating orders from initial consult through shipment
- Excel utilized for importing, sorting, formatting and analyzing reports. Used for in-document cross department communication
Project Management Assistant (CSII)
MasterTag
Montague, Mi
08.2016 - 05.2018
- Customers contact for product information, ordering and concerns
- Developing timelines for order forms
- Producing and distributing order forms and follow up within determined schedules
- Extensive detailed data entry
- MS Office; Excel, Outlook, Word, PowerPoint
- Excel utilized as database. Main vehicle for creating MasterTag's order forms. Used for tracking incoming order stats and importing, sorting and analyzing report data. Efficient with advanced formulas, tables and formatting.
- Two promotions during employment, position eliminated during company-wide downsizing
Coil Technician/Machine Operator
Hilite International
Whitehall, MI
11.2013 - 08.2016
- Two + years in manufacturing and production field
- Experience with inspection, final inspect and pack, machine operating
- Experience on multiple lines including hand build, automated assembly, bolt machining, Coil winder and Molder
- Fast paced environment utilizing time management, multitasking and attention to detail to fill customer's orders efficiently and on time
Customer Associate
Kwik Trip Inc.
Appleton, WI
12.2012 - 06.2013
- Performing essential functions to prepare the store
- Assisting customers, safely and effectively handling cash, credit and check transactions.
Communications/Customer Service
Grand Rapids Community College
Grand Rapids, MI
06.2009 - 06.2011
- High volume multi-line call center
- Data entry, logging calls
- Providing information and answers to students, staff and the public
- Positive, quality customer service
Skills
- Quality control and assurance
- Data analysis and entry
- Process optimization
- Warranty management
- Customer service excellence
References
- Jon Hodges, Aludyne, Previous Supervisor, 231-894-9051
- Jeff Sischo, Pratt & Whitney, Previous Supervisor, 231-327-5455
- Amy Harris, 40 VISUALS, Previous Supervisor, 616-296-0230
- Korey Minnebo, MasterTag, Previous Supervisor, 231-894-1774
- Jessica Harrison, Schmuckal Oil co., Previous Supervisor, 231-343-5583
Timeline
Quality Control/Final Inspection
Hilite International
02.2024 - 05.2024
Wax Dimensional Gauge/MOD Support
Howmet Aerospace
07.2022 - 02.2024
Data Entry Specialist
Aludyne Casting
11.2021 - 02.2022
Warranty Administration
Pratt & Whitney
02.2019 - 08.2020
Inside Sales Coordinator/ Customer Service
40 VISUALS
11.2018 - 01.2019
Project Management Assistant (CSII)
MasterTag
08.2016 - 05.2018
Coil Technician/Machine Operator
Hilite International
11.2013 - 08.2016
Customer Associate
Kwik Trip Inc.
12.2012 - 06.2013
Communications/Customer Service
Grand Rapids Community College
06.2009 - 06.2011
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