Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany D. Ruiz

Coarsegold,CA

Summary

Seeking to obtain a career building position where I can further my job skills through my recent Business degree accomplishment and experience. With 15+ years of work experience as a fast learner and multitasker, I am seeking to find a career in a fast paced and professional environment with multiple daily tasks. I striving to find a company I can grow with and help meet the expectations of customer satisfaction and

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

15
15
years of professional experience

Work History

Medical Assistant

Boswell Dermatology
06.2020 - Current
  • Ensure new employees were properly trained with office process to support great patient outcomes and experiences and exceed compliance with privacy and safety (HIPAA) standards
  • Process prior authorizations and appeals to seek approval for patient's medications/biologic
  • Provide assistance with various procedures including laser treatments, micro needling, cosmetic injections, biopsies, surgical excisions/I&Ds/C&Es/extractions, KOH, etc
  • Obtained necessary medical records/history for patients in preparation for their visits.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Deliver and discuss pathology/lab results under the direction of a licensed physician and nurse practitioner
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed medical records management, including filing, organizing and scanning documents.

Maintenance Department Manager

Brase Contracting
01.2015 - Current
  • Quickbooks
  • Assist in preparation for job estimates
  • Daily use of all Microsoft Applications
  • Project performance analysis
  • Supervised employee performance, preventive maintenance, and safety.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Authorization Coordinator/CSR Advantek & CCHP/ECS Examiner/Benefit Analyst

Santé Health Systems
02.2013 - 03.2020
  • Processing authorization requests/STAT requests
  • Analyze numerous accounts daily
  • Communicating with multiple organizations
  • Data input in multiple programs
  • Preparation of cost reports, maintain forecast accuracy
  • Proficient use of Microsoft applications daily
  • Updating daily logs for multiple insurance companies
  • Maintain system files related to plans, providers and benefits
  • Maintain records of “adds” and “changes”
  • Maintains/updates descriptions on CPT/HCPC codes
  • Participated in team meetings and training sessions to stay informed about department updates and changes.
  • Updated data that pertained to fee schedules
  • Handle/resolve numerous benefit routes
  • Ensure accuracy in preparation for periodic audits
  • Correspond weekly meetings to provide feedback regarding benefit issues or discuss opportunities for improvement
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Generated business intelligence reports to inform strategic decision-making.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Adhered to safety procedures and good housekeeping standards to comply with regulations.
  • Prepared standard reports and documentation to communicate results to senior management.
  • Implemented internal training program for employee leadership and delivered communication initiatives for benefit and orientation programs.
  • Implemented quality assurance reviews to verify accuracy of plan files through troubleshooting and problem resolution.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Worked well in team setting.
  • Excellent communication skills, both verbal and written.

Medical Assistant

Diego Allende D.O
10.2011 - 10.2012
  • Charting, filing, faxing, Kareo, PharmaPac
  • Prescription inventory management,
  • Performance of breathing treatments, EKGs, pulmonary testing, minor surgical procedures
  • Rooming patients, obtaining vitals, daily blood draws and injections,
  • Performed daily urinalysis/drug testing , cosmetic procedures
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of numerous patients per day.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant

Steven H. Miller M.D. Inc
03.2010 - 10.2011
  • Front and back office
  • Charting, filing, Faxing, MicroMD/all Microsoft applications, scheduling appointments, operating multiple telephone lines, prior authorizations, phone in prescriptions, referrals, assist in minor surgical procedures, rooming patients, obtaining vitals, daily blood draws, injections, EKG, urinalysis testing, primary order point for medical/office supplies, inventory count

Secretary

Bodek and Rhodes
06.2008 - 02.2009
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Drafted agendas and generated documents to facilitate meetings.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained daily report documents, memos and invoices
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Composed inter-office correspondence and provided product and service information to customers
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Volunteered to help with special projects of varying degrees of complexity

Education

Bachelor’s degree - Business Administration

National University
La Jolla, CA
11.2022

BA - Nursing

National University
La Jolla, CA
2012

AS degree - undefined

San Joaquin Valley College
2009

Diploma - undefined

Clovis High School, Fresno City College
2005

Skills

  • Fast learner
  • Maintain/create schedules
  • Business planning
  • Accounting/budgeting
  • Interpersonal communication skills
  • Navigating multiple computer programs and internet webpages
  • Effective judgement and decision making skills
  • MS applications (word processing, Excel, PowerPoint, Internet, Email)
  • Medisoft, Encounter Pro, MicroMD, Pharmapac, AS400, Luminex, Quickbooks, EMA, Ipledge, Alle, SAP, Primavera P6, ProjectWise, Procore
  • Charting Expertise
  • Patient Health Information Access
  • Quality Patient Care
  • Compliance Requirements
  • Medical Billing and Coding
  • Specimen Collection
  • Treatment Options
  • Medical Testing
  • Time Management
  • Team Development
  • Conflict Resolution
  • Project Management
  • Driving Continuous Improvement
  • Financial Reporting
  • Strategic Positioning
  • PowerPoint
  • Managing Multiple Projects
  • Databases
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Attention to Detail
  • Analytical and Critical Thinking
  • Self-Motivated
  • Project Collaboration
  • Business Administration
  • Supply Coordination
  • Staff Meetings
  • Long-Term Business Planning and Execution
  • Gap Analysis
  • Identifying Best Practices
  • Operational Improvements
  • Project Oversight
  • Business Correspondence
  • Effective Communication
  • Methods of Production
  • Operational Efficiency
  • Data Collection
  • Project Proposals
  • Staff Training
  • Workflow Planning
  • Processes and Procedures
  • Strategic Account Development
  • Budget Development and Adherence
  • Budget Preparation
  • Safety Protocols

Timeline

Medical Assistant

Boswell Dermatology
06.2020 - Current

Maintenance Department Manager

Brase Contracting
01.2015 - Current

Authorization Coordinator/CSR Advantek & CCHP/ECS Examiner/Benefit Analyst

Santé Health Systems
02.2013 - 03.2020

Medical Assistant

Diego Allende D.O
10.2011 - 10.2012

Medical Assistant

Steven H. Miller M.D. Inc
03.2010 - 10.2011

Secretary

Bodek and Rhodes
06.2008 - 02.2009

Bachelor’s degree - Business Administration

National University

BA - Nursing

National University

AS degree - undefined

San Joaquin Valley College

Diploma - undefined

Clovis High School, Fresno City College

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Brittany D. Ruiz