Brittany Danielle Peavy
Charlotte,NC
Summary
Cross-departmental coordination as an Install Merchant and Retail Manager over the last 15 years has granted me the soft skills that pair with an analytical and results driven mindset that makes me well suited for business optimization. Ready to leverage my background in products and brand awareness to ensure customer retention. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Competitive Cheer Coach
Champions In Motion
02.2019 - Current
- Training athletes ages 4-18 through strength and conditioning exercises
- Training athletes for proper stunting and jump techniques
- Teaching athletes and teams choreography for competition routines
- Observing cheerleading teams during practices and performances at different events for competitions
- Leading athletes by guiding them through training, conditioning and performances.
Georgia/South Carolina State Coordinator
Champions In Motion
05.2023 - 02.2024
- Setup Classes for upcoming sessions and/or any changes within the current session, this includes but is not limited to existing locations in GA/SC as well as new locations
- Assist with identifying new locations in GA and SC by contacting facilities for potential classes and areas while maintain facility relationships on behalf of Champions In Motion
- Pinpointing current coaching vacancies within GA & SC, while working with the hiring team to aid in fulfilling vacancies
- Create social media and print flyers for distribution, organize distribution of flyers for new and existing locations
- Create and obtain distribution permission from school districts and facilities
- Send semester emails to prior students
- Helping promote and support statewide events for all athletes participation tin the cheer programs
- Manage area Retention numbers for teams and assist with growth goals while assisting with advertising ideas, ensure that coaches are posting weekly to social media
- Attending any areas unstaffed classes (coach quits, cannot find coach, coach is sick, etc.)
- Monitor area team Facebook pages while creating content and suggesting content for team pages
- Oversee new coaches for the first 6 to 8 weeks of employment for in-person training, assisting with social media plans and marketing strategies
- Follow-up with coaches once in person training and virtual training are complete to ensure their success in the new location by making sure they are comfortable with their classes
- Identify any additional training needs for new and existing coaches to help with routine choreography and instruction.
National Installation Merchant
Lowe’s Home Improvement
05.2021 - 01.2023
- Responsible for the P&L performance of their assigned labor category and has buying responsibility
- Responsible for creating, defining and executing national installation programs for all sales channels including in-store, online, contact centers and in-home
- Partners with Senior Installation Merchant and others to create direction and strategy for assigned labor programs that exceed customer expectations and meet Product Line Review objectives
- Partners with Senior Installation Merchant and others to create demand and capacity strategies that achieve both the sales, operational and customer satisfaction targets for the category
- Leads National provider selection, qualification, pricing and management while partnering with service operations, store operations and any other affected party
- Negotiates cost and sets retail pricing for the category and conducts provider line reviews
- Translates strategy into actionable tactics that meet or exceed objectives including sales, gross margin, and customer satisfaction rates
- Identifies gaps in performance and leads efforts to improve
- Ensures programs meet key metrics including quality, customer, financial and operational targets
- Maintains an effective day to day relationship with product merchandising including Merchants, Sr Merchants, DMM and MVPs, vendors, services and store operations
- Creates and maintains vendor relationships, makes labor buying decisions for the category and negotiates terms with vendors to drive vendor selection, pricing and performance.
Associate Installation Merchant
Lowe’s Home Improvement
07.2019 - 05.2021
- Responsible for specific portions of labor categories and groups
- Support Installation Merchant teams and executes tasks in a timely manner to deliver on strategic objectives
- Partners with leaders and cross-functional teams to assist in building labor programs for specified categories
- Analyzes business and performance trends and identifies areas of opportunity and provides recommendations for improvement to the Installation Merchant teams
- Helps manage relationships with vendors and facilitates vendor relationships as well as service operations relationships working closely with the Install Merchant and Senior Merchant
- Maintains strong industry expertise to stay aware of new trends/business opportunities in the Services Industry
- Partners for specific category tactics and execution to help meet key metrics including quality, customer, financial and operational targets
- May make or help facilitate labor buying decisions for assigned labor categories.
Retail Support Manager/Field Support Manager
Marketsource
03.2017 - 02.2019
- Support store locations within NC and SC territory through training, sales, and product flow
- Visit locations to service vendor products and perform sales and support services in assigned stores
- Work independently, manage the territory and time effectively, multi-task and problem solve
- Provide customer service to store associates and consumers within locations
- Merchandising products includes detailing the product and placing/replacing units for displays
- Provide training on new product features, selling tips to help close sales and receiving customer feedback regarding vendor products and services.
Education
Medical Billing Specialist -
Northwestern Technical School
05.2005
Associate of Science in Business -
Columbia Southern University
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
- Communication
- Proficient at Client Retention
- Proficient with Customer Relationship Management (CRM) software (Salesforce)
- Quick Learner
- Adaptable
- Time Management
- Detail-oriented
- Able to Operate Under Pressure
- Analytical
- Proficient in Microsoft Office including Excel and PowerPoint
References
Available Upon Request
Timeline
Georgia/South Carolina State Coordinator
Champions In Motion
05.2023 - 02.2024
National Installation Merchant
Lowe’s Home Improvement
05.2021 - 01.2023
Associate Installation Merchant
Lowe’s Home Improvement
07.2019 - 05.2021
Competitive Cheer Coach
Champions In Motion
02.2019 - Current
Retail Support Manager/Field Support Manager
Marketsource
03.2017 - 02.2019
Medical Billing Specialist -
Northwestern Technical School
Associate of Science in Business -
Columbia Southern University
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