Brittany E. Watkins
Summary
Professional customer service expert skilled in resolving inquiries and ensuring customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Proven ability in communication, problem-solving, and multitasking, ensuring efficiency and reliability in all tasks. Known for my positive attitude and commitment to excellence in service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk/MIT
Harris Teeter
01.2023 - Current
- Greeted customers upon entrance and handled cash and credit transactions.
- Responded to customer questions about products and services.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Maximized revenue by proactively building and managing key customer relationships.
Facilities Technician
ACM
04.2021 - 01.2023
- Certified in safety documentation and laboratory procedures for maintaining controlled clean rooms.
- Assisted management in verifying compliance of clean room staff with mandated standards.
- Prepared thorough and timely reports to provide oral and written updates on progress of research and development initiatives.
- Kept cleanroom free of contaminants to avoid damaging sensitive components.
- Coordinated with researchers to plan and implement project activities.
- Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries.
Client Service Professional
HR Block
01.2021 - 04.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Identified new business opportunities through effective networking and relationship building.
- Calculated correct tax totals, updated accounts on a consistent basis.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time, tax knowledge, and productivity.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
Education
Some College (No Degree) - Internet Technology
CTI Career Technical Institute
Washington, DCSkills
- Team Management
- Record Keeping
- Telecommunications, written and verbal communications
- Advanced Microsoft Office applications (Excel, Word, Publisher, PowerPoint, Outlook)
- High level of integrity
- Issue and Complaint Resolution
- Customer Retention Strategies
- Customer service excellence
- Reliable
- Sales closing
Timeline
Customer Service Clerk/MIT
Harris Teeter
01.2023 - Current
Facilities Technician
ACM
04.2021 - 01.2023
Client Service Professional
HR Block
01.2021 - 04.2021
Some College (No Degree) - Internet Technology
CTI Career Technical Institute