Brittany Hitchens

• Reviews vendor/subcontractor invoices against purchase order/subcontract terms and conditions, follows up with procurement on discrepancies, processes for payment timely to take advantage of discounts and to conform to payment terms.
• Reviews expense report documents for accuracy and policy compliance, interfacing with team members and internal departments to obtain clarifications and/or corrections to preclude any procedural conflicts
• Monitors all outstanding vendor credit items to assure their prompt collection. Calculates accrued taxes for material billed and processes appropriate accrual entries.
• Compilation and preparation of periodic financial reports.
• Compilation and distribution of invoices and responding to inquiries related to invoices.
• Responds to questions from employees and resolves discrepancies.
• Ensures garnishments are received, responded to, and employee records updated appropriately.
• Takes responsibility for ensuring accuracy and completeness of all data and work produced.
• Maintains all accounting data required to provide a complete audit and history file for each transaction.
• May do research for others in Accounting department.
• Performs routine accounting activities to maintain ledger accounts.
• Prepares journal entries adjustments and maintain supporting documentation.
• Research, coordinate and prepare account reconciliations.
• May provide guidance, training, leadership and review of less experienced accountants.
• Interface with groups inside and outside the organization and auditors.
• Maintains knowledge of and demonstrates ability to perform work safely in accordance with all approved safety policies, procedures and applicable regulations and performs assigned duties in a safe manner.
• Actively participates in Safety Work Groups.

• Sets the standard for a remarkable patience experience.
• Supports the care of our patients through clinical goal setting and quality improvement initiatives.
• Develop, mentor, and inspire team members to deliver the best care for our patients.
• Builds an effective team that works collaboratively to achieve results.
• Establishes clear objectives for teammates, communicates expectations with clarity and sets high standards of expectations for performance.
• Provides operational oversight to the team to ensure obstacles are removed.
• Works directly with the marketing and business development team to establish strategic marketing plans directed toward increasing patient referrals.
• Develop relationships with physicians and other potential referral sources (social services, police, courts, employers, etc.) in the local market.
• Participates in community events which are beneficial to communicating Spero Health’s innovative evidenced-based integrated care model.
• Ensures all incident reports that pertain to clinical issues are addressed in a timely manner and assess for risk factors including quality assurance issues.
• Assuring compliance with HIPAA and CFR 42 part 2 regulations.
• Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Ensures supplies are maintained to provide quality care and to ensure the safety of patients and teammates.

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, medical assistants, nurses and physicians.
• Supervise and oversee practice budgets.
• Develops and monitors expense and capital budgets for the department(s).
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various NCH departments and resources.
• Serve as liaison for renovations, construction and building utilization with NCH and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all NCH policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Completes accurate hard copy and electronic billing for all patients accounts and submits the billing within 48 hours of Final Bill to the appropriate payer. Bills secondary and tertiary payers within 5 days of a primary payers payment.
• Processes late charges within 5 days of receipt.
• Performs collection activity on accounts. May use Worklists for followup or daily denial reports. Each one uses different criteria for selection of accounts to work.
• Researches, analyzes claims paid incorrectly and resolves for restitution.
• Reviews payer rejections and makes corrections to resubmit claim as needed or bills the parent within 5 days or the rejection.
• Initiates and processes all adjustments for third party payers within 5 days of request and documents the accounts as appropriate.
• Works with internal auditor on third party payer audits to ensure coordination of efforts and maximum collection. Coordinates activities resulting from audit.
• Coordinates claim and financial appeal information with governmental agency and third party payers to ensure maximum reimbursement for hospital services.
• Identifies payer problems and initiates recommendations for solution to supervisor.
• Acts as a liaison between the hospital and third party payers in resolving billing and reimbursement issues.
• Attends conferences and inservices to stay up to date in knowledge of payer requirements and regulations for billing and reimbursement and incorporate data learned into the work being processed.
• Serves on and contributes to various task forces within the department and/or hospital.

13. Maintains knowledge base to provide coverage for other areas when needed.

14. Performs other related duties as assigned.

• Clinical management and coordination of all clinical programs.
• Develops, directs and supervises clinical staff and all aspects of treatment.
• Responsible for the hire, training, supervision and evaluation of clinical services staff.
• Ensures clinical excellence in meeting CARF, OhioMHAS and Recovery Housing Standards.
• This position oversees programming related functions and services for clients in a community outpatient setting.
• This may include cognitive behavioral, mental health and substance abuse programming, sex offender or trauma treatment, life skills education, various assessments and referral for services.

• Travel between group home sites in Columbus as well as sites in other counties.
• Supervise and manage the agency programs by completing the following job duties:
• Be a positive leader and representative for DOY Services when communicating with other team members and outside agencies.
• Ensure that all agency services, policies, and procedures are of the highest quality and are followed consistently by staff.
• Provide Leadership and Supervision of all residential managers and direct care staff within the agency.
• Assist with the coordination of services to ensure proper and therapeutic placement of clients with staff or providers.
• Recruit and market for new clients. Manage the Intake process on all new referrals.
• Supervise the residential managers to ensure that they manage their client caseload, complete their paperwork duties, and carrying out their job duties.
• Act as backup to residential managers when they are unable to complete duties.
• Handles all billing and timesheet inquires.
• Ensure that Client’s ISPs, Service documentation is being created by program coordinators correctly and that staff are accurately documenting the services they provide by performing monthly audits of documentation.
• Assist with the recruitment, interviewing, and hiring processes of new. This includes creating postings for positions and recruiting employees in new areas. Provide agency training to employees.
• Provide crisis intervention and direct care services for clients as needed.
• Problem-solve with the individuals and their staff concerning adjustment to home environment issues, employment/school issues, behavior management needs, and/or daily life skills issues.
• Attends meetings to ensure the continuity of care including, but not limited to, staff meetings, team meetings, training, and other meetings as necessary.
• Complete all documentation as directed by CEO and meet monthly productively.
• Ensure that all staff and program processes are consistent with ODODD\CSB and agency rules, regulations, and timelines.
• Ensure that all staff abides by all agency rules, follow procedures and policies and complete their duties as required.
• Assists in transportation, when necessary, and adheres to all agency automotive rules and regulations.