Professional with over 10 years of experience in administrative services and project oversight. Proven ability to enhance organizational satisfaction and retention through empathetic communication and strong interpersonal skills. Expertise in managing media relations and social media communications, alongside exceptional time management for simultaneous project handling. Highly skilled Senior Data Analyst with a track record of leveraging complex datasets to drive actionable strategies and improve business outcomes.
Overview
8
8
years of professional experience
Work History
Associate (Senior Data Analyst)
E*TRADE from Morgan Stanley
Alpharetta, GA
11.2021 - 04.2025
Evaluated and reported feasibility and sustainability of projects, including webinars and virtual events.
Analyzed feedback to appropriately direct concerns to relevant business units.
Identified product and service gaps, enhancing education program through development of EHUB web page.
Compiled and analyzed data for targeted programs, generating reports on attendance and registration statistics.
Conducted weekly meetings with Education Management to review feedback and support cases.
Established schedules, oversaw logistics, and coordinated arrangements for various programs and initiatives.
Developed meeting agendas and project materials in collaboration with Ad Review and marketing teams.
Data Analyst
E*TRADE
Alpharetta, GA
07.2020 - 11.2021
Evaluated feasibility and sustainability of potential projects for management and business partners.
Analyzed and categorized feedback to direct it to appropriate business units.
Identified product and service gaps, presenting insights to management and partners.
Compiled and analyzed data for reports on targeted programs and initiatives.
Conducted weekly meetings with Education Management to assess feedback and support cases.
Established schedules and oversaw logistics for programs and unit initiatives.
Coordinated meetings and developed project materials in collaboration with Ad Review and marketing teams.
Practice Manager
Medical Practice
Atlanta, GA
08.2019 - 07.2020
Established and implemented effective workplace procedures to enhance operational efficiency.
Ensured compliance with industry standards and government regulations for policies and practices.
Hired, trained, and monitored administrative staff to maintain high performance levels.
Organized patient records using electronic health record systems for improved access.
Supervised daily practice operations including billing, debt collections, and safety protocols.
Monitored medication and medical equipment inventory, organizing timely resupply.
Interacted with patients to address complaints and improve service quality.
Coordinated regular staff meetings and performance reviews to foster team development.
Executive Assistant to Director
KidsPeace
Bowdon, GA
12.2017 - 08.2019
Served as liaison between executive director and campus leadership to facilitate information dissemination.
Generated minutes for monthly board of directors' meetings to document key discussions.
Managed calendar of appointments, meetings, and travel itineraries for executive director.
Performed local finance functions including purchase orders, petty cash, receivables, disbursements, and expense reports.
Maintained public relations by assisting individuals contacting executive director's office.
Oversaw off-site storage for campus records, including vendors for shredding and water services.
Retained management files related to administrative correspondence, regulatory actions, and vendor contracts.
Led teams in organizing and executing special campus events to foster community engagement.
HR Assistant
KidsPeace
Bowdon, GA
07.2017 - 12.2017
Served as the information clearinghouse by upholding files, providing aid to callers, and greeting visitors
Guarded confidential personnel records, as well as written and verbal information communicated within the department.
Ensured that office and administrative services provided by the position were following corporate philosophies, policies, internal standards and systems, and public authority regulations
In the absence of the human resources manager, liaised between internal and external customers
Utilized proprietary software applications to meet state mandated deadlines
Office Manager
Excel Construction Company
Rincon, GA
12.2016 - 06.2017
Ensure Time & Attendance records are submitted on every employee within established deadlines.
Responsible for document control on shipping, receiving, and purchasing orders.
Obtain effective dates from Human Resource Advisor or Supervisors of personnel actions affecting employees pay or leave (time off awards, separation actions, promotions, etc.).
Develop and manage all aspects of Human Resources, including, but not limited to, employee relations, performance management including compensation and succession planning, benefits administration, HRMS and payroll administration, and other related duties as required and assigned.
Serve as advisor to business unit management on employment decisions, including hiring, disciplinary and termination decisions, insuring compliance with company policy and federal and state regulations.
Work hand in hand with other office employees such as Site Manager, Field Engineer, and Safety Manager on issues such as payroll functions, background checking, benefits administration, and training, the production of employee handbooks, determining the need for staff, Recruiting and training temporary and permanent staff as required, evaluating employee performances, ensuring equal opportunities, making sure site facilities are suitable and well maintained, and so on.
Education
Master of Science - Public Relations
University of West Georgia
Carrollton, GA
05-2026
Bachelor of Political Science - Public Administration
University of West Georgia
Carrollton, GA
12.2016
Skills
Leadership, innovative
Effective communication, active listening
Product knowledge
Team collaboration, relationship building
Self motivation
Task prioritization
Time management
Adaptability
Awards
03/2015, Employee of the Month, University West Georgia Recreation Department
04/2015, Top Newcomer of the Year, Student Achievement Awards Ceremony at the University of West Georgia
12/2016, Recipient of 2016 Risk Management Awards Ceremony
06/2017, Employee of the Month, KidsPeace
06/2019, Employee Care Award, KidsPeace
11/2021, Promotion E*TRADE by Morgan Stanley
References
References available upon request.
Timeline
Associate (Senior Data Analyst)
E*TRADE from Morgan Stanley
11.2021 - 04.2025
Data Analyst
E*TRADE
07.2020 - 11.2021
Practice Manager
Medical Practice
08.2019 - 07.2020
Executive Assistant to Director
KidsPeace
12.2017 - 08.2019
HR Assistant
KidsPeace
07.2017 - 12.2017
Office Manager
Excel Construction Company
12.2016 - 06.2017
Master of Science - Public Relations
University of West Georgia
Bachelor of Political Science - Public Administration