Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRITTANY KATE GRAU

4022 Ulmer Road, APT 404, Columbia,SC

Summary

Administrative professional with strong communication and client service skills, adept at maintaining professionalism in fast-paced environments. Proven ability to manage customer relations effectively while demonstrating resilience under pressure. Detail-oriented and decisive, with excellent multitasking capabilities and sound judgment. Experienced in both independent and team settings, consistently delivering accurate clerical tasks on time.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Alvin S Glenn Detention Center
Columbia, SC
02.2024 - Current
  • Compiling, sorting, and filing records of office activities and business transactions.
  • Compose letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
  • Providing administrative support to the directors' team, including scheduling meetings and managing calendars.
  • Operating office machines, including photocopiers, scanners, and personal computers.
  • Typing memos and confidential materials for internal distribution.
  • Greeted and assisted visitors, ensuring efficient sign-in and superior service.
  • Coordinated division projects with multiple departments and external agencies.
  • Corresponding with the attorneys to schedule visits with their clients, then emailing the list out to the dorms by the end of each day.
  • Emailing the Via Path/GTL visitation schedule each morning, while approving the online visits with the attorneys and the general population.
  • Answering telephone inquiries and redirecting calls to appropriate departments.
  • Serving as an advocate for the inmates on the Disciplinary Board.

Customer Service Representative

DesignLab INC.
Irmo, SC
05.2023 - 11.2023
  • Greeted customers as they enter, with the best hospitality.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Opening and closing the store.
  • Filed paperwork with the packing slips and invoices.
  • Writing up and typing orders, sending them up to be processed.
  • Organized the files within the office space.
  • Put unwanted, unused products away.
  • Vacuumed the store and took out the trash by the end of each day.
  • Checked in orders as they come in, and calling customers.
  • Documenting notes and putting them with the correct accounts and folders.
  • Counted the daily cash when opening and reported expenses at close.
  • Handled cash, credit, and electronic payments securely.
  • Answered telephones, took messages, and called customers back with answers to their questions.
  • Corresponded by emailing the main corporate office for artwork and embroidery information for the clients to sign and send back for approval that the artwork is correct.
  • Processed orders and ensured accurate fulfillment of requests.
  • Managed customer accounts and updated information in the system.
  • Managed inventory by restocking shelves as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Custodian

SBM Management
Columbia, SC
07.2020 - 09.2020
  • Vacuumed the floors and dusted the furniture to maintain an organized, professional appearance.
  • Checked and stocked inventory throughout the facility to meet expected demands.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Notified building managers about needed repairs to maintain public safety.
  • Gathered and emptied trash cans, and disposed of bags.
  • Cleaned floors and surfaces by sweeping, mopping, dusting, and polishing.
  • Sanitized and deep-cleaned bathroom floors and surfaces.
  • Notified supervisors of damaged fixtures, dispensers, furniture, or building issues.
  • Collaborated with team members to ensure smooth workflow operations.

Administrative Assistant Intern

SC unemployment Security Commission (OneStop)
Columbia, SC
02.2009 - 12.2009
  • Helped the public find jobs.
  • Answered telephones, directed calls, and took messages.
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
  • Operated office machines, such as photocopiers, scanners, and personal computers.
  • Registered people seeking jobs in the Employment Security Commission database.
  • Wrote, designed, and proofread clients' resumes.
  • Chose resumes from the general population to fit them for the right position to work within our agencies.

Order Filler/Packer

Patterson Dental
Blythewood, SC
04.2008 - 10.2008
  • Organized the office area by filing invoices with receipts.
  • Kept track of the books for each account; therefore, I served as a bookkeeper.
  • Inspected outgoing shipments for conformance with customer specifications.
  • Took inventory and examined the merchandise to identify items to be reordered and replenished.
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Prepared products for packaging and shipping according to company specifications.

Education

High School Diploma -

UpWard Way Christian School
Saint Matthews, SC
01.2019

Skills

  • Highly organized
  • Sensitive material handling
  • Time management
  • Data entry
  • Communication skills
  • Computer proficiency: Microsoft Word, Excel
  • Customer and client relations
  • Attention to detail
  • Scheduling and calendar management
  • Document filing and retrieval

Accomplishments

  • Served an in-church service mission for the Church of Jesus Christ of Latter Day Saints to volunteer at the Bishops Storehouse.

Timeline

Administrative Assistant

Alvin S Glenn Detention Center
02.2024 - Current

Customer Service Representative

DesignLab INC.
05.2023 - 11.2023

Custodian

SBM Management
07.2020 - 09.2020

Administrative Assistant Intern

SC unemployment Security Commission (OneStop)
02.2009 - 12.2009

Order Filler/Packer

Patterson Dental
04.2008 - 10.2008

High School Diploma -

UpWard Way Christian School

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