Brittany Leigh Chantelle Burton
Clinton,SC
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
5
5
years of professional experience
Work History
Call Center Agent\Remote
Indotronix/Atos
East Rochester, NY
05.2020 - 11.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Customer Service Representative
Walgreens Specialy Pharmacy/Remote
Orlando, FL
04.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Patient Care Specialist
SCDDSN/Whitten Center
Clinton, SC
09.2012 - 02.2014
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Certified Nursing Assistant
Hospice Of Laurens County
Clinton, SC
05.2008 - 08.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma -
Clinton High School
Clinton, NC05.2007
Skills
- POS Systems and Ordering Platforms
- Needs Assessment
- Customer Account Management
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Call Center Operations
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Volume Analysis
- Computer Proficiency
Timeline
Call Center Agent\Remote
Indotronix/Atos
05.2020 - 11.2020
Customer Service Representative
Walgreens Specialy Pharmacy/Remote
04.2018 - 11.2019
Patient Care Specialist
SCDDSN/Whitten Center
09.2012 - 02.2014
Certified Nursing Assistant
Hospice Of Laurens County
05.2008 - 08.2009
No Degree - Medical Administration
Ultimate Medical Academy - Clearwater
High School Diploma -
Clinton High School
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