Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Lyn Black

Baker,LA

Summary

Customer-focused professional with over 2 years of call center experience and more than 20 years in customer service, including over 12 years supporting Medicaid and healthcare populations. Skilled in multitasking across multiple systems, accurately documenting sensitive information, resolving issues promptly, and meeting tight deadlines. Strong communicator with attention to detail, and the ability to work independently while providing professional, consistent service to older adults and persons with disabilities.

Overview

16
16
years of professional experience

Work History

Loyalty Customer Care Agent

Alorica – Verizon Wireless | Remote
, REMOTE
03.2025 - 08.2025
  • Accurately processed and verified sensitive customer account information across multiple platforms, ensuring compliance and error-free records.
  • Entered, updated, and reconciled customer records, maintaining high accuracy, and contributing to first-call resolution.
  • Managed billing adjustments, service corrections, and payment arrangements while keeping detailed documentation for auditing and reporting purposes.
  • Generated and analyzed reports on account activity and discrepancies, providing insights that reduced recurring issues and improved workflow.
  • Navigated multiple CRM systems simultaneously to track account changes and resolve issues efficiently under tight deadlines.
  • Collaborated with management and team members via Slack and Webex for training, meetings, and coaching, enhancing communication and professional development.

Administrative Manager

Kandi Kraze LLC
BATON ROUGE, LA
06.2021 - Current
  • Implemented efficient data entry practices to accurately input student records, schedules, and performance metrics, ensuring organized and up-to-date information.
  • Utilized Microsoft Office and data entry software for administrative tasks, maintaining a high standard of accuracy and attention to detail.
  • Managed and updated records, demonstrating computer literacy and supporting smooth administrative processes.
  • Provided professional customer service to parents and clients via phone, text, and email, addressing inquiries and concerns promptly.
  • Supported virtual office operations through scheduling, record-keeping, and document management.
  • Leveraged strong typing skills to create lesson plans, study guides, and reports with accuracy and attention to detail.
  • Designed and implemented exit tickets and assessments, aligning with structured data entry and evaluation practices.
  • Maintained schedules and recorded sessions for quality assurance and reference, ensuring accurate and organized documentation.

Middle School Math Teacher

Various Schools
01.2017 - 05.2021

Medical Records Clerk/International Administrative Assistant

Prestige Home Care, Inc
Baton Rouge, LA
08.2015 - 09.2017
  • Entered and maintained patient medical data in WellSky database, ensuring accuracy for billing and compliance with HIPAA regulations.
  • Reviewed charts and documentation for completeness, reducing audit errors and billing delays.
  • Organized new, discharge, and outpatient records, streamlining accessibility for staff and auditors.
  • Created Microsoft Office logs to track daily tasks, ensuring efficiency and accountability in administrative workflows.
  • Communicated with nurses and staff to resolve missing or incorrect documents, preventing delays in patient care.

Certified Pharmacy Technician

Walgreens Pharmacy
Baton Rouge, LA
08.2009 - 01.2018
  • Scanned/typed in patient's demographics for error prevention.
  • Processed prescriptions with Intercom Plus application.
  • Processed claim reversals with insurance companies.
  • Verified completeness of prescription order information for the audit.
  • Filled medications promptly for scheduled pickup time.
  • Scheduled shifts for pharmacy staff.
  • Maintained inventory of pharmacy supplies and prescription drugs.
  • Trained Pharmacy Technician Students during their externship.
  • Utilized ICD-9 and ICD-10 codes to meet Medicare and Medicaid requirement.
  • Provided customer service in pharmacy and via telephones.
  • Completed data entry of patient demographics and insurance claims.

Education

Bachelor of Science - Microbiology

Southern University and A&M College
2007

Minor - Chemistry

Southern University and A&M College
2007

Skills

  • Customer service excellence
  • Typing speed: 36–40 WPM
  • Data entry and documentation
  • Microsoft Office Suite
  • Google Workspace proficiency
  • Effective verbal and written communication
  • Interpersonal skills
  • Problem-solving and conflict resolution
  • Attention to detail
  • Time management
  • Multi-tasking capabilities
  • Independent work ability
  • Team collaboration
  • Healthcare knowledge
  • Medicaid services familiarity

Accomplishments

  • Build Your Own Wealth Program Content Marketing and Initiative Certificate Awards 2024
  • East Feliciana Middle School 2017-2018 Endurance Award
  • Praxis Core Academic Skill Education Reading (Scored 176)-August 2017
  • Gold National Career Readiness Certificate Award
  • Former Student Worker for Department of Veteran Affairs 2003-2005
  • Americorp Alumna 2000-2002 (1900 community service hours-tutoring/mentoring EBRP elementary students)

Timeline

Loyalty Customer Care Agent

Alorica – Verizon Wireless | Remote
03.2025 - 08.2025

Administrative Manager

Kandi Kraze LLC
06.2021 - Current

Middle School Math Teacher

Various Schools
01.2017 - 05.2021

Medical Records Clerk/International Administrative Assistant

Prestige Home Care, Inc
08.2015 - 09.2017

Certified Pharmacy Technician

Walgreens Pharmacy
08.2009 - 01.2018

Bachelor of Science - Microbiology

Southern University and A&M College

Minor - Chemistry

Southern University and A&M College

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