Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittany Slack

Security Guard
Springfield,MI

Summary

Seasoned professional with a proven track record in emergency management and staff leadership honed across 8 years of various security jobs. Excelled in implementing crime prevention strategies and enhancing team efficiency, achieving a significant reduction in incident response times. Skilled in CCTV monitoring and adept at fostering a secure, welcoming environment for all.

Overview

10
10
years of professional experience

Work History

Security Officer

Firekeeers Casino
06.2021 - 05.2024
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.

Front Desk Supervisor

Country Inn & Suites By Carlson
06.2017 - 06.2021
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Collected room deposits, fees, and payments.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Scheduled and assigned daily work and activities for team members.
  • Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Provided exceptional customer service through prompt communication via phone calls, emails, or face-to-face interactions.

Private Security Guard

Project Service Inc
11.2016 - 06.2017
  • Safeguarded sensitive information by consistently adhering to strict confidentiality guidelines when handling client documents or discussing matters pertaining to their security needs.
  • Documented daily activities in detailed logbooks, creating a clear record of events for management review.
  • Facilitated smooth evacuations during emergency situations by quickly assessing risks and directing occupants to safe exits.
  • Collaborated with local law enforcement agencies during investigations, providing detailed incident reports and evidence as required.
  • Conducted regular patrols of assigned facility to deter criminal activity and maintain visible presence for clients peace of mind.
  • Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
  • Ensured operational readiness of all security equipment through routine inspections and maintenance tasks.
  • Improved overall site security with timely response to alarms, disturbances, and potential threats.
  • Assisted in the training of new security personnel, ensuring adherence to company policies and procedures for optimal performance.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Line Cook

Railhouse Restaurant And Brew Pub
02.2016 - 06.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Plated and presented all dishes to match established restaurant standards.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.

C Store Cashier

Waterfront Store
09.2014 - 02.2016
  • Collaborated effectively with team members to complete daily tasks efficiently and maintain a positive work environment.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cash register.
  • Participated in regular training sessions to stay informed on company updates, new products, and best practices for customer service excellence.
  • Boosted store sales by effectively promoting current promotions and upselling products to customers.
  • Increased repeat business by building rapport with customers through engaging conversations and personalized service recommendations.
  • Contributed to overall store success by consistently meeting or exceeding performance goals set by management staff.
  • Contributed to loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity.
  • Supported team members with tasks such as restocking shelves, conducting inventory checks, and cleaning duties.
  • Ensured accurate financial records, balancing cash drawer at the end of each shift.
  • Assisted in maintaining a clean and well-stocked store environment for optimal shopping experiences.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized workspace.
  • Processed exchanges and returns by processing them in company database.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Education

GED -

Northeast Wisconsin Technical College
Marinette, WI
05.2001 -

Skills

  • Emergency Management
  • Crime Prevention
  • General security
  • Report Writing
  • Staff Management
  • Document Management
  • Security Guard License
  • Dispatch
  • De-Escalation Techniques
  • CCTV Monitoring

Additional Information

During my time at Country Inn and Suites I was granted the opportunity to work aside The United States Secret Service and at the end of their stay was gifted a Certificate of Appreciation by the Vice Presidential Communications Officer Bryan R Myers II.

Timeline

Security Officer

Firekeeers Casino
06.2021 - 05.2024

Front Desk Supervisor

Country Inn & Suites By Carlson
06.2017 - 06.2021

Private Security Guard

Project Service Inc
11.2016 - 06.2017

Line Cook

Railhouse Restaurant And Brew Pub
02.2016 - 06.2016

C Store Cashier

Waterfront Store
09.2014 - 02.2016

GED -

Northeast Wisconsin Technical College
05.2001 -

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Brittany SlackSecurity Guard