Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittany N. Byrd

Albuquerque,NM

Summary

Experienced event coordinator skilled in managing diverse events, from corporate meetings to large conventions. Expert in multitasking and ensuring flawless execution, resulting in positive participant feedback. Recognized for creative problem-solving under pressure, contributing to successful outcomes. Proven vendor negotiation and relationship management track record for cost-effective solutions and enhanced attendee experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event Manager

Duke City Gladiators
Albuquerque, NM
07.2023 - 08.2024
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Maintained the company's website and crafted engaging press releases.
  • Developed and implemented event plans, including budgets, venues, catering, decor, entertainment, and special guests.
  • Collaborated with marketing teams to create promotional materials for events.
  • Managed on-site logistics during events, including registration, audio and visual equipment setup, and breakdown.
  • Assisted in developing strategies to increase attendance at events.
  • Oversaw all aspects of event production from conception through completion.
  • Maintained relationships with existing partners while cultivating new ones.
  • Acted as a liaison between clients and vendors throughout an event.
  • Managed daily operations of the sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Participated in negotiations with vendors regarding product purchases or contracts.

Lead Teacher, Three-Year-Olds Classroom

New Mexico Early Learning Academy
Albuquerque, NM, NM
07.2022 - 07.2023
  • Developed and optimized a rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques for 16-20 students.
  • Designed lesson plans for teaching staff and worked closely with the administration to ensure compliance with state curricula.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Guided student teachers and teaching aides in classroom management, leading by example, and thoroughly answering questions.

Lead Teacher

Church Alive
Albuquerque, NM
03.2021 - 11.2021
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Observed 10 toddlers by identifying individuals needing additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Assisted and supervised ten children throughout entire school day.

Assistant Teacher

Tiny Turtle Academy
Waterfall, NJ
09.2018 - 06.2019
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities for 12 students.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Encouraged children to interact with each other and participate in group activities.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Promoted sensory development by providing access to different textures.
  • Organized snack time and nap hours.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Assisted teacher with developing creative programs suitable for preschool children.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Supported teacher in instructing core subjects, providing supplementary information and materials
  • Attended to classroom details and logistics to maintain strong instructional environment

Lead Teacher

La Petite Academy Inc.
Albuquerque, NM
10.2017 - 08.2018
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Provided open and loving environment where children direct learning process.
  • Established guidelines for teacher performance, lesson planning and compliance with established procedures.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Planned and prepared activities for 3 year old students.
  • Worked one-on-one with students and student teachers to increase overall classroom effectiveness.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Established and enforced rules related to respect and personal responsibility in classroom.
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.

Call Center Representative

Sitel Albuquerque
Albuquerque, NM
02.2015 - 09.2017
  • Answered incoming calls and provided every customer with the highest level of professionalism and knowledgeable service.
  • Adhered strictly to all applicable laws and regulations on customer privacy rights.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy, and volume benchmarks consistently.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
  • Participated in daily huddles with team members to discuss common goals and objectives.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints promptly to ensure customer satisfaction.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

High School Diploma -

Sandia High School
Albuquerque, NM
05.2011

Some College (No Degree) - Sociology

Central New Mexico Community College
Albuquerque, NM

Skills

  • Social Media Management
  • Team leadership and supervision
  • Program Development and Management
  • Event Marketing
  • Schedule Management
  • Customer service-driven
  • Event products and services promotion
  • Vendor coordination
  • Crisis Management
  • Managing events start to finish
  • Brand Awareness
  • Vendor Relationship Management
  • Vendor Management
  • Lesson Planning
  • Recordkeeping
  • Parent-Teacher Collaboration
  • Classroom management
  • Group and individual instruction

Certification

  • 45 hour Course Certificate, NM Early Learning System, 2018

References

References available upon request.

Timeline

Event Manager

Duke City Gladiators
07.2023 - 08.2024

Lead Teacher, Three-Year-Olds Classroom

New Mexico Early Learning Academy
07.2022 - 07.2023

Lead Teacher

Church Alive
03.2021 - 11.2021

Assistant Teacher

Tiny Turtle Academy
09.2018 - 06.2019

Lead Teacher

La Petite Academy Inc.
10.2017 - 08.2018

Call Center Representative

Sitel Albuquerque
02.2015 - 09.2017

High School Diploma -

Sandia High School

Some College (No Degree) - Sociology

Central New Mexico Community College

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Brittany N. Byrd