Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY N. GORMAN

Moncks Corner,South Carolina

Summary

10 years of Customer Service experience bringing top-notch skills in leadership, analytical problem-solving and ability to establish positive rapport with coworkers. Notable success in providing well rounded customer service. Insightful, results-driven, self-motivated customer service professional with outstanding organizational qualities, ability to provide excellent and timely service to customers, enthusiastic and ready to rise to the challenge. Ecstatic to continue my career growth with a wonderful company.

Overview

10
10
years of professional experience

Work History

Customer Operations Representative

HOME TELECOM
01.2022 - Current
  • Daily Batch Sheet Reconciling
  • Mail, Email, and Enter Write Offs for each cycle
  • Deal closely with FDS (Financial Data Systems) to make sure that all old debt (Write Off) is accurate and accounted for by sending Write Off and Write Off Payments in an Excel Spreadsheet.
  • Work Credit bills and refunds for each cycle
  • Provide end of month totals for write off and write off payments to management
  • Work with accounting to request any refund not on the refund report
  • Back up as printer when needed
  • CRS I duties when available
  • Fill in where needed in cashier or customer service
  • Assisting Customer Relationship Specialist with questions and issues they have mostly pertaining to billing. Helping with escalated customers.
  • Creating and maintaining accurate Write Off information for training purposes
  • Creating and updating Go Green Binder for all Customer Service Representatives
  • Volunteering to work with the Home Community Fund Grant Committee

Universal Support Representative

HOME TELECOM
12.2021 - 01.2022
  • Maintains up to date knowledge on all of Home’s products, services and promotions
  • Carries out company strategies to maximize sales of products and services
  • Responds to customer inquiries regarding the selection and availability of services
  • Processes service orders to fulfill customer requests
  • Resolves customer issues
  • Carries out all duties expected by CRS
  • Maintain all knowledge of the Customer Operations Representative, CRS/Administrative Assistant and Cashier to back fill these positions if needed.

Customer Relationship Specialist I

HOME TELECOM
07.2019 - 11.2021
  • Takes applications for new services with an emphasis on maximizing the sale of Home Telecom products and services, including telephone, cable, internet, and security
  • Assists customers with changes to existing services with priority on the upselling of Home Telecom products
  • Assists customers in office and over the phone
  • Answers customer inquiries regarding monthly statements and assists customers with payment arrangements
  • Serves as back up in cashier department and as back up printer.

Cashier

HOME TELECOM
04.2019 - 07.2019
  • Received cash, checks, and other tenders from customers in payment of bills and purchases, across the counter, through the mail and 24-hour night deposit, through the drive-thru, and through debit and credit card payments by telephone. Posts payments to customer accounts as received and issued receipts. Balances receivables for bank deposits and prepares daily cash summary sheets.

Accounting Clerk

SANTEE COOPER CREDIT UNION
01.2018 - 01.2019
  • Processing ACH and Share Draft reports, researching outstanding items and assisting vendors and other staff members with inquiries, maintaining accuracy of records retention and destruction logs, assisting the Accounting Coordinator in maintaining financial, statistical, and accounting records, ensuring all bills are paid timely, while still filling in as head teller, and taking on the task of learning the position of member service representative and marketing/HR manager to assist until positions are filled.

Head Teller

SANTEE COOPER CREDIT UNION
01.2017 - 01.2018
  • Responsible for performing routine and intermediate branch and customer service duties over the phone and in person by accepting checking and savings deposits, processing loan payments, cashing checks and savings withdrawals, balancing cash drawer, research account discrepancies, verify insurance for loans, collect money from delinquent accounts, pull loan folders for audits, and cross sell accounts
  • Head of other Tellers to make sure that everyone was balanced each day and performing their tasks in a timely and efficient manner.

Optometric Technician and Receptionist

DR. DAVID W BANG
01.2014 - 01.2017
  • Conducted pre-testing, recorded patient case history including current medical conditions, processed patient information through the computer system and helped maintain the operation of the reception records and examination room area, managed continuous patient flow by effectively communicating with team members and providers, verified patient insurance benefits and collected payments.

Education

No Degree - Accounting

TRIDENT TECHNICAL COLLEGE
2026

High School Diploma -

TIMBERLAND HIGH SCHOOL
2013

No Degree - Business

BERKELEY MIDDLE COLLEGE
2013

Skills

  • Creative Solutions
  • Office Organization
  • Team Support
  • Job Training
  • Customer Service Process Improvement
  • Customer Support
  • Past Due Account Management
  • Customer Relations
  • Office Operations
  • Problem solving and decision making

Timeline

Customer Operations Representative

HOME TELECOM
01.2022 - Current

Universal Support Representative

HOME TELECOM
12.2021 - 01.2022

Customer Relationship Specialist I

HOME TELECOM
07.2019 - 11.2021

Cashier

HOME TELECOM
04.2019 - 07.2019

Accounting Clerk

SANTEE COOPER CREDIT UNION
01.2018 - 01.2019

Head Teller

SANTEE COOPER CREDIT UNION
01.2017 - 01.2018

Optometric Technician and Receptionist

DR. DAVID W BANG
01.2014 - 01.2017

No Degree - Accounting

TRIDENT TECHNICAL COLLEGE

High School Diploma -

TIMBERLAND HIGH SCHOOL

No Degree - Business

BERKELEY MIDDLE COLLEGE

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