Brittany Nicole Meléndez

Center for Teaching Excellence (October 2021-December 2023)

• Analyzed problematic areas to provide recommendations and solutions via classroom observations.
• Collaborated with faculty members by helping them reimagine their syllabi, transparent document design, and lectures.
• Facilitated meetings with faculty where topics included showing professors how to practice equity, diversity, inclusion, and community cultural wealth. As well as promote student agency, improve on using empathetic language, and awareness of implicit biases.
• Contributed to sourcing, screening, and providing insight when evaluating potential new hires.
• Created key multimodal documents used to educate and train current and new employees.
• Mentored 6 new employees within the last year in groups of two to ensure a smooth and efficient transition from new student partner to established student partner.

Center for Equity in Engineering (January 2023-May 2023)

• Analyzed problematic areas to provide recommendations and solutions via classroom observations as it pertains to the field of engineering.
• Collaborated with an elite group of engineering faculty members by helping them reimagine their syllabi, transparent document design, and lectures.
• Lead exclusive faculty development meetings where topics included showing professors how to practice equity, diversity, inclusion, and community cultural wealth. As well as promote student agency, improve on using empathetic language, and awareness of implicit biases.

Ticketmaster

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls, chats, and emails promptly to avoid on-hold wait times.
• Catered to Ticketmaster's VIP clientele.

Live Nation

• Worked exclusively with Live Nation VIP clients.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls and emails promptly to avoid on-hold wait times.
• Negotiated diligently to attend to urgent client matters outside of normal business hours when necessary.
• Orchestrated the role of being the primary point of contact for tier 1 clients to ensure that the client was educated and equipped with imperative knowledge and information for the products and features purchased, in order to encourage a positive service and concert-going experience.
• Advocated for the client by ensuring their needs are being met and clearly communicated and problem-solved any concerns with the venue and promoters, then verified fixes with the client directly.
• Trained Ticketmaster employees that were agents and leads to be familiar with Live Nation rules and regulations regarding the elite personalized tier 1 customer experience.

• Cross trained as a: Photo Specialist, Beauty Advisor, Customer Service Associate, Sales Floor Associate, Inventory Specialist.
• Helped large volume of customers every day with a positive attitude and focused on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.