Brittany Nicole Singh
Queens,NY
Summary
Highly motivated professional with experience and an impressive record of achievements within all facets of customer service and Mental Health Case Management, looking forward to expanding level of experience. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgable in community resources and conducting community outreach/engagement.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Behavior Technician
Proud Moments Aba
12.2023 - Current
- Enhanced client progress by implementing individualized behavior intervention plans.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
Care Coordinator
Freedomcare Remote
01.2023 - Current
- Works closely with clients, caregivers and departments across the business, to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need
- Manage an average assigned client caseload of 200+ open cases
- Adhere to a revolving monthly client services and compliance standard
- Direct point-of-contact for enrolled client member questions, inquiries or concerns
- Experience with data input, case review and building rapport and confidence with clients.
Engagement Specialist
Freedomcare Remote
01.2021 - 01.2023
- Creating rapport with potential patients enrolled in Medicaid who are interested in receiving CDPAP services
- Converting warm leads to successful enrollments, Aiding with enrollment process by confirming eligibility for program through Medicaid system called Epaces
- Providing program knowledge and information by corresponding via mail/email/text Taking inbound/outbound calls 65-80 daily, documenting calls in Salesforce call log
Community Liaison Worker II-Social Work Case Manager (Discharge Planning)
NYC Health and Hospitals Corporation Elmhurst Inpatient Psychiatry
01.2020 - 01.2021
- Meeting with Treatment team, patient, and families to case conference on disposition planning
- Coordinate with nursing staff, psychiatrist, and psychologist regarding unit needs.
- Facilitate discharge planning groups weekly
- Research resources for housing placements, outpatient services, rehabilitation and nursing facilities
- Completing Psychosocial assessments and documenting weekly progress notes
Community Liaison Worker II (Outreach Engagement and Specialist)
NYC Health and Hospitals Corporation Community Care (Health Home)/Elmhurst Hospital
01.2019 - 01.2020
- Identify eligible persons for community care and engage persons for outreach
- Complete intake packet for eligible persons, such as: consent forms, initial assessments and collect supporting documentation
- Refer eligible persons to Care Coordination Services Data entry (Microsoft Excel) and progress notes (pre-care screening)
- Conducting field visits throughout all nyc boroughs
Care Coordinator (Case Manager I)
CAMBA Health Link Program
01.2018 - 01.2019
- Community case management for individuals with 2 or more chronic illness (HIV, Mental Illness, Diabetes etc.) to ensure that individuals reduced emergency room visit
- Explained relevant services, coordinating and monitoring implementation of programs
- Worked to develop client’s health management goals
- Create agendas, prepare materials for client and provider meetings, follow up communication
- Formulate metric reports to monitor service and client interactions
- Conduct home and field visits according to client’s needs
- Connect clients to community resources according to care plan goals
Care Manager
Villagecare Health Home
01.2016 - 01.2018
- Responsible for overall care management and engages eligible persons in needed services
- Retain clients in care, providing treatment education and supportive services according to the Health Home protocols
- Conducts semi-annual reassessments using the New York State assessment tool and other plan defined assessment tools
- Provide an on-going assessment of the effectiveness of the member’s plan of care
- Discuss and develop a comprehensive plan of care in collaboration with the member, family, physician and other interdisciplinary team members
- Assessing and identifying the clinical, psychosocial and financial needs of the patient/family/caregivers and establishing mutually agreed upon goals utilizing evidence-based guidelines as available
- Conducting home and field visits familiar with traveling throughout all boroughs
Call Center Representative
Aerotek Professional Services: Maximus/Access Health Connecticut
01.2015 - 01.2016
- Providing excellent customer service skills by taking inbound calls to consumers who need medical coverage in Connecticut
- Servicing consumers by their requirements, answering inquiries to concerns, maintaining Medicaid databases and researching answers
- Addressing consumer concerns regarding application status; recertification and updating contact information
- Assisting with escalation with complex issues regarding brokers and Managed Care Organizations
- Occupation duties include multitasking, data entry skills, typing skills (65 WPM), people skills, verbal
Education
General High School Diploma - undefined
Alexandria Senior High
Alexandria, LouisianaSkills
Motivational Interviewing
Roaster Wrangler (RMA) proficient Epic, Epaces and MAAP proficientSalesforce ProficientProficient with Microsoft OfficeDetail OrientedTyping speed of 60 WPM
Communication and Interpersonal Skills
Resouece Management and Advocacy
Conflict Resolution
Crisis Intervention
Care Planning
Certification
Narcan Certified
Timeline
Behavior Technician
Proud Moments Aba
12.2023 - Current
Care Coordinator
Freedomcare Remote
01.2023 - Current
Engagement Specialist
Freedomcare Remote
01.2021 - 01.2023
Community Liaison Worker II-Social Work Case Manager (Discharge Planning)
NYC Health and Hospitals Corporation Elmhurst Inpatient Psychiatry
01.2020 - 01.2021
Community Liaison Worker II (Outreach Engagement and Specialist)
NYC Health and Hospitals Corporation Community Care (Health Home)/Elmhurst Hospital
01.2019 - 01.2020
Care Coordinator (Case Manager I)
CAMBA Health Link Program
01.2018 - 01.2019
Care Manager
Villagecare Health Home
01.2016 - 01.2018
Call Center Representative
Aerotek Professional Services: Maximus/Access Health Connecticut
01.2015 - 01.2016
General High School Diploma - undefined
Alexandria Senior High