Brittany R. Champagne-Carpenter
Cranston
Summary
Dedicated healthcare professional with experience at RI Hospital Brown University Health, excelling in patient care and administrative support. Proven ability to enhance patient satisfaction through strong organization and compassionate communication. Skilled in electronic health records management and fostering teamwork, ensuring efficient operations and a positive environment for both patients and staff.
Effective ICU Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over ten years of related healthcare experience.
Recent graduate with foundational knowledge in medical assisting and cardio-phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ICU Unit Secretary
RI Hospital Brown University Health
12.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
Phlebotomist
Internship/Clinical 80 Hours; 911 Programs
09.2024 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
CNA
Private Home Care Services
08.2010 - 10.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Medical Secretary
Nisbet Women’s Care Inc
06.2024 - 09.2024
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Arts - Health Care Management
Ashworth College
Norcross, GA05-2027
Health Sciences
911 Programs Career Training Institute
Warwick, RI09-2024
Bachelor of Arts - General Studies
Rhode Island College
Providence, RI05-2012
Certificate of Technical Studies - CNA
Cranston Adult Education Programs (CAEP)
Cranston, RI06-2008
Skills
- Strong organization
- Professionalism and discretion
- Teamwork and collaboration
- Adaptable and flexible
- Reliability
- Multitasking Abilities
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Certified EKG Technician (CET) - National Healthcareer Association.
Timeline
ICU Unit Secretary
RI Hospital Brown University Health
12.2024 - Current
Phlebotomist
Internship/Clinical 80 Hours; 911 Programs
09.2024 - 10.2024
Medical Secretary
Nisbet Women’s Care Inc
06.2024 - 09.2024
CNA
Private Home Care Services
08.2010 - 10.2024
Bachelor of Arts - Health Care Management
Ashworth College
Health Sciences
911 Programs Career Training Institute
Bachelor of Arts - General Studies
Rhode Island College
Certificate of Technical Studies - CNA
Cranston Adult Education Programs (CAEP)
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