Brittany Shae Nichols

Stocker

• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Operated equipment and machinery according to safety guidelines.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Assisted with customer requests and answered questions to improve satisfaction.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Adhered strictly to company policies, regulations, and standards at all times.
• Organized store by returning merchandise to proper areas and restocked displays.

Mod Team

• Performed regular price checks on merchandise to ensure accuracy.
• Followed instructions to properly arrange merchandise items.
• Updated pricing and sales signs to promote merchandise.
• Organized and maintained the sales floor by moving products around according to their categories.

Maintenance

• Picked up boxes and related trash from sales floor.
• Cleaned shelves, counters and tables to maintain organized store.
• Identified and quickly handled spill clean-up.
• Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, cleaning bathrooms, and break areas.

OGP Daytime Associate (Current)

• Bagged or packaged purchases.
• Worked closely with team members to ensure efficient workflow throughout shift.
• Fulfilled online orders for pick up or delivery services.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Scheduled and confirmed reservations for clients and staff.
• Responded to inquiries and room requests made online, in person, and by phone.
• Prepared daily shift open and close reports, and balanced cash register to accurately reflect transactions.
• Performed data entry into computer systems to maintain accurate records of customer information.

• Organized backroom storage areas to ensure safe, efficient stocking of fresh fruits and vegetables.
• Conducted daily inspections of produce items to ensure freshness and quality standards were met.
• Cleaned work area regularly including the floors, walls, walk-in coolers and freezers, bins, pallets and other equipment used in the production process.
• Lifted materials of varied weights on regular basis.

• Greeted customers and provided them with menus.
• Helped service staff handle demand by taking customer orders, distributing food and beverages, and bussing tables.
• Handled cash payments and reconciled daily transactions accurately.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Communicated clearly with kitchen staff regarding customer orders.
• Answered telephone to provide dining information and take reservations.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.

• Prepared and served coffee, espresso drinks, blended coffees, teas, and sandwiches.
• Created promotional displays for advertising special events or promotions at the cafe.
• Memorized recipes for specialty coffee beverages and seasonal offerings; developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
• Received and accurately processed customer payments with a POS system.
• Described menu items to customers and suggested appealing products.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.