Brittany Allen
Clinton,SC
Summary
Expert in coordinating clinical operations and enhancing patient care processes. Demonstrates effective communication and meticulous record-keeping to maintain workflow efficiency and compliance. Possesses strong team collaboration skills and adaptability in fast-paced healthcare settings.
Overview
17
17
years of professional experience
Work History
Clinical Coordinator/registered nurse
Carolina Women's Center
Clinton, SC
09.2020 - Current
- Provided emotional support and comfort to families during difficult times.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Facilitated patient experience exercises, gathering feedback to enhance care quality.
- Implemented clinical protocols to enhance patient safety and satisfaction.
- Collaborated with healthcare providers to streamline service delivery processes.
- Oversaw inventory management for medical supplies and equipment usage.
- Managed patient flow, directing nurses and doctors to ensure timely completion of medical assignments.
- Provided guidance and support to team members regarding clinical best practices.
- Developed and implemented clinical protocols, policies, and procedures.
- Evaluated staffing requirements to maintain coverage of clinical services.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Administered medications and various vaccines and performed in-office labs and tests.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Assisted in performing routine medical procedures and tests efficiently.
- Educated patients on health management and preventive care strategies.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Implemented infection control protocols to maintain a safe environment.
Registered nurse
Laurens County Memorial Hospital
Laurens, SC
03.2018 - 05.2023
- Assisted with deliveries to ensure positive outcomes for mothers and newborns
- Cared for laboring patients to support safe and healthy delivery experiences
- Monitored and provided daily care for newborns to promote their health and well-being
- Postpartum care
- Lactation education
- Monitored patient vital signs and reported changes to the healthcare team.
- Provided emotional support to patients and families during critical situations.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Call center representative/Admissions (temporary)
Piedmont Technical College
Greenwood, SC
01.2015 - 07.2015
- Assisted current and future students with inquiries about admissions processes and requirements.
- Gained understanding of admissions processes to assist students.
- Transferred calls to appropriate departments, ensuring timely responses to student inquiries.
- Answering phone calls in the Admissions department
- Verifying documents
- Managed high call volume while maintaining a positive attitude and professionalism.
Customer Service Associate
Wal-Mart
Laurens, SC
09.2011 - 09.2014
- Assisted customers with money gram services, ensuring accurate and timely transactions
- Provided support to customers over the phone, resolving inquiries and enhancing customer satisfaction
- Complete knowledge on company policies and procedures
Shift Manager
Papa John's
Laurens, SC
07.2009 - 08.2011
- Previous position: Cashier/Customer Service Representative, Make-line Associate
- Managed inventory to maintain optimal stock levels and prevent shortages.
- Calculating inventory
- Audits of each register
- Performed phone audits to ensure compliance with company standards.
- Addressed inquiries and resolved issues promptly to enhance customer satisfaction.
- Completing end of the shift paperwork
Education
Associates Degree - Nursing Program
Piedmont Tech
Greenwood, SC08-2017
Associates Degree - Surgical Technology Program, Allied Health
Virginia College
Greenville, SC04-2014
Virginia College
Greenville, SC04-2014
Piedmont Tech
Greenwood, SC01-2009
Certificate - Massage Therapy
Greenville Tech
Greenville, SC07-2007
Skills
- Experience with Epic
- Experience with OBIX
- Electronic medical records
- Clinical protocols
- Patient assessment
- Medication administration
- Infection control
- Healthcare coordination
- Process improvement
- Team leadership
- Critical thinking
- Effective communication
- CPR certified
- HIPAA compliant
- Patient education
Timeline
Clinical Coordinator/registered nurse
Carolina Women's Center
09.2020 - Current
Registered nurse
Laurens County Memorial Hospital
03.2018 - 05.2023
Call center representative/Admissions (temporary)
Piedmont Technical College
01.2015 - 07.2015
Customer Service Associate
Wal-Mart
09.2011 - 09.2014
Shift Manager
Papa John's
07.2009 - 08.2011
Associates Degree - Nursing Program
Piedmont Tech
Associates Degree - Surgical Technology Program, Allied Health
Virginia College
Virginia College
Piedmont Tech
Certificate - Massage Therapy
Greenville Tech