Brittany Shyann Tucker
Vance
Summary
Dynamic Childcare Office Manager, known for high productivity and efficiency in task completion. Possess skills in student file origination, family relations, and compassionate childcare. Excels in leadership, communication, and problem-solving to foster growth and positive outcomes in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Ardent Preschool and Daycare
Vestavia
08.2023 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office inventory and placed new supply orders.
- Conducted Parent-Orientations
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained all student files to DHR regulations.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Administered medications and treatments in accordance with physician orders.
- Kept up-to-date on changing regulations related to running a childcare center.
- Attended weekly administration meetings to discuss new strategies for providing quality childcare services.
- Ensured compliance with state regulations related to childcare facilities.
- Attended workshops and training sessions related to childcare education and best practices.
- Maintained positive relationships with families by addressing their concerns promptly.
- Planned and organized special events for children and their families, such as spring fling, summer bash, cookies and cocoa, and class holiday parties.
- Resolved conflicts among children or between staff members in a professional manner.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Managed school's social media accounts to promote positive image to area families.
Office Manager
Curewell Medical Center
Tuscaloosa
09.2022 - 04.2023
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Performed general bookkeeping duties, such as reconciling bank statements.
- I corresponded with medical representatives to supply medical products to the office.
- Managed provider and insurance relationships.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
Urgent Care For Children
Tuscaloosa
03.2021 - 09.2022
- Maintained computer and physical filing systems.
- Managed a staff of fifteen employees.
- Oversaw office inventory activities by ordering, requisitioning, stocking, and receiving shipments.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions of employees.
- Monthly reports to review compliance and effectiveness.
- Managed and maintained staff schedules and timecards.
Lead Medical Assistant
Urgent Care For Children
Tuscaloosa
08.2018 - 03.2021
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR.
- Assisted physicians and nurses with clinical procedures.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Proficient in X-Ray technique skills.
Front Desk Medical Receptionist
Urgent Care For Children
Birmingham
08.2018 - 12.2019
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Patient Care Assistant
Grandview Medical Center
Birmingham
03.2017 - 07.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma -
West Blocton High School
West Blocton, AL05.2015
No Degree - Nursing
University of West Alabama
Livingston, ALSkills
- Organizational skills
- Self-motivated
- Decision making
- Multitasking abilities
- Analytical and critical thinking
- Teamwork and collaboration
- Dependable and responsible
- Office management
- Time management
- Attention to detail
- Event planning
- Problem solving
- Social media management
- Scheduling and calendar management
- Relationship building
- Inventory control
Certification
BLS/CPR Certified
First Aid Certified
Accomplishments
- Best Student Files Company Wide for 2024 (Ardent Preschool and Daycare)
- Best Social Media Engagement Company Wide for 2024 (Ardent Preschool and Daycare)
References
References available upon request.
Timeline
Office Manager
Ardent Preschool and Daycare
08.2023 - Current
Office Manager
Curewell Medical Center
09.2022 - 04.2023
Office Manager
Urgent Care For Children
03.2021 - 09.2022
Lead Medical Assistant
Urgent Care For Children
08.2018 - 03.2021
Front Desk Medical Receptionist
Urgent Care For Children
08.2018 - 12.2019
Patient Care Assistant
Grandview Medical Center
03.2017 - 07.2018
High School Diploma -
West Blocton High School
No Degree - Nursing
University of West Alabama
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