Brittany Victoria Brown
Pico Rivera,CA
Summary
Fraud and Risk Specialist with 10+ years of experience in fraud operations, financial risk mitigation, and account investigations across fintech and financial services. Proven track record in detecting fraudulent behaviors, managing escalations, and collaborating with cross-functional teams to develop fraud strategies. Experienced in sanctions screening, PEP reviews, SQL-based data analysis, and vendor management. Adept at solving complex fraud scenarios using analytical tools and investigative techniques.
Overview
9
9
years of professional experience
Work History
Chief Executive Officer
1440 Industries
Los Angeles, California
02.2019 - Current
- Pursued and resolved operational and financial deficiencies to keep organization financially stable.
- Cultivated positive culture, structures and environment to help fulfill organizational mission and objectives.
- Increased company revenue with improved marketing and customer engagement strategies.
- Maintained detailed logs of fraudulent incidents and contributed to monthly fraud trend reports for leadership.
Corporate Account Manager
Intuit
Woodland Hills, CA
09.2023 - 09.2024
- Managed a high-value portfolio of 1200+ mid-market aaccounts with annual revenues exceeding $2M, focusing on streamlining AR processes and expanding payment acceptance solutions.
- Generated over $570M in sales revenue across Q2 and Q3 through proactive outreach, needs-based solutioning, and territory coverage across multiple states.
- Consulted clients on merchant processing best practices, leveraging industry knowledge of interchange rates, chargeback trends, and platform capabilities to customize cost-effective solutions.
- Partnered with finance, risk, and product teams to assess account health, manage fraud exposure, and propose scalable solutions for multi-location businesses.
- Educated customers on digital security best practices to prevent future fraudulent activity.
Payments Risk Management Specialist II
Intuit
Woodland Hills, CA
03.2022 - 09.2023
- Secured $3M in FY22 and $8M in FY23, recovered revenue by structuring customized repayment plans, tailored to merchants' financial situations, ensuring both client retention and company profitability.
- Investigated delinquent accounts and irregular payment behaviors across consumer and SMB portfolios, identifying early fraud indicators and coordinating with risk teams to implement timely interventions.
- Collected and interpreted tax returns, bank statements, and financial reports to evaluate merchant creditworthiness and ensure compliance with KYC and AML guidelines.
- Applied risk-based decision frameworks to determine next steps—ranging from account holds and escalated recovery actions to customized settlement arrangements.
- Monitored behavioral payment trends to forecast potential charge-offs, proactively recommending solutions to reduce delinquencies and enhance portfolio performance.
- Maintained in-depth knowledge of electronic payment systems, including ACH, credit/debit card networks, and cross-border payment channels, supporting accurate assessment of AR/AP risk across diverse business clients.
Treasury Service Advisor (Commercial Credit Card Payments)
Bank of America
Brea, CA
01.2020 - 03.2021
- Recovered $3 million in fee and product solution revenue in FY20, including $1 million in 2021, by effectively managing overdue payments and implementing proactive collection strategies
- Negotiated and secured payment arrangements for high-value commercial credit card accounts, reducing charge-offs and improving portfolio performance.
- Monitored high-volume merchant accounts for irregular activity, flagging potential fraud or credit risks and initiating fund holds or account reviews as needed.
- Investigated and processed credit card disputes, ensuring compliance with regulatory guidelines and internal fraud policies.
- Conducted in-depth customer interviews to validate transactions, uncover fraudulent activity, and document findings for case resolution.
- Responded to chargebacks and disputes, partnering with merchants to build and submit persuasive rebuttals to acquiring banks.
Collections & Recovery Specialist
Bank of America
Brea, CA
04.2018 - 01.2020
- Managed payment processes and account maintenance, enhancing client support for online banking challenges and ensuring secure account access.
- Secured $15M in recovered revenue through effective management of delinquent accounts and negotiation of settlement terms, improving financial outcomes.
- Documented collection processes, implemented process improvements, and leveraged automation to enhance recovery efficiency and reduce delinquency rates.
- Utilized skip tracing, credit reports, and financial analysis to locate and evaluate at-risk borrowers, ensuring compliance with internal and regulatory guidelines.
Fraud Relationship Specialist II
Bank of America
Pasadena, CA
07.2016 - 04.2018
- Investigated suspicious transactions and account activity using data analysis and fraud detection tools to mitigate financial risk.
- Monitored real-time alerts for potentially fraudulent behavior and escalated high-risk cases for further review.
- Conducted thorough case investigations involving identity theft, account takeovers, and unauthorized charges.
- Analyzed customer behavior patterns to detect anomalies and proactively flag high-risk activity.
- Collaborated with internal teams to refine rules and thresholds in fraud detection systems.
Education
Bachelor of Science - Business Administration
Associate of Arts - Behavioral and Management Social Sciences
Skills
- Fraud Detection & Investigation
- Risk Analysis & Mitigation
- Chargebacks & Disputes
- SQL & Data-Driven Decision Making
- Compliance & Regulatory Adherence
- Cross-Functional Team Collaboration
- Vendor & Escalation Management
- Fintech Platforms & Fraud Tools
- Ad Hoc Project Execution
Accomplishments
Regulatory Compliance and Revenue Recovery Recovered $15M in delinquent and overdue payments at Bank of America by applying a strategic, compliance-driven approach rooted in Reg E, UDAAP, and financial regulatory standards. Negotiated high-value settlements and implemented automated tracking processes that enhanced recovery efficiency while supporting large commercial credit card and business banking portfolios.
Fraud & Compliance Risk Management: Collaborated as part of Intuit’s risk management team to investigate and resolve high-risk financial transactions tied to merchant services and payment processing. Supported efforts to strengthen fraud detection systems and enhance compliance controls by working cross-functionally with product, engineering, and strategy teams, helping reduce exposure and align processes with regulatory and industry standards.
Complaint Resolution Improvement: Reviewed case data and customer interaction records at Intuit to identify recurring issues in accounts receivable workflows, billing, and claims resolution. Partnered with internal teams to streamline servicing processes, reduce resolution times, and enhance the overall client experience across a portfolio of high-value business accounts.
Technical Proficiencies
Collaboration & Business Support Tools: Google Suite, Microsoft Office Suite, Slack, Zoom
Project Management Methodologies: Agile
CRM, Analytics, & Business Intelligence (BI) Tools: Salesforce Lightning, Tableau, Looker, Nice, SQL
HR & Enterprise Systems:
Workday, TSYS,IBOSS , Lexis Nexus, Accertify, Falcon, Verif
Timeline
Corporate Account Manager
Intuit
09.2023 - 09.2024
Payments Risk Management Specialist II
Intuit
03.2022 - 09.2023
Treasury Service Advisor (Commercial Credit Card Payments)
Bank of America
01.2020 - 03.2021
Chief Executive Officer
1440 Industries
02.2019 - Current
Collections & Recovery Specialist
Bank of America
04.2018 - 01.2020
Fraud Relationship Specialist II
Bank of America
07.2016 - 04.2018