Brittany Williams
Eastpointe,MI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Business Owner
ALW Services LLC
Detroit, MI
01.2022 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed over 50 customer calls per day.
- Increased sales by 35%
Credit Underwriter
Rocket Mortgage
Detroit, MI
04.2020 - Current
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Performed extensive analytical calculations, including a complete audit of each loan application.
- Achieved proper compliance and accurate executive level reporting.
- Conducted due diligence on potential investments and presented findings to investors.
Resolution Analyst
Rocket Mortgage
Detroit, MI
07.2018 - 04.2020
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Cross-trained and provided backup support for organizational leadership.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Account Specialist
Rock Connections
Detroit, MI
06.2017 - 07.2018
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and objection strategies.
Guest Service Manager
Hilton Hotels Corporation
Detroit, MI
01.2014 - 06.2017
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Prepared monthly resort audits for review.
Teller Supervisor
PNC Financial Services
Warren, MI
12.2011 - 01.2015
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Property Manager
Sterling Heights Housing Commission
Sterling Heights, MI
12.2012 - 01.2014
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
Customer Service Manager
Barnes And Noble College
Detroit, MI
08.2009 - 12.2012
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Wayne State University
Detroit, MI05.2024
Business Essentials Certification - Business Communications
Spelman College
Atlanta, GA08.2022
Skills
- Sales and Marketing
- Contract Development and Management
- Public Speaking
- Crisis Management
- Organizational Development
- Effective Workflow Management
- Property Appraisals
- Quality Control
- Policy and Procedure Adherence
- Customer Accounts Management
- Client Promotions
- Digital Marketing
- Work Planning and Prioritization
- Analytics and SEO
- Project Management
- Customer Relationship Management
- Staff Training
- Daily Workflows
- Department Coordination
Additional Skills
- Microsoft Office Suite Expertise
- Market Analysis
- Customer Relationship Management
- Google AdWords
- Direct Email Campaigns
- SEO Optimization
- Social Media Content Creation
- Web Content Branding
Accomplishments
2022 Rock Honors Nominee
2016 Rose Award Nominee
2015 Rose Award Nominee
Timeline
Business Owner
ALW Services LLC
01.2022 - Current
Credit Underwriter
Rocket Mortgage
04.2020 - Current
Resolution Analyst
Rocket Mortgage
07.2018 - 04.2020
Account Specialist
Rock Connections
06.2017 - 07.2018
Guest Service Manager
Hilton Hotels Corporation
01.2014 - 06.2017
Property Manager
Sterling Heights Housing Commission
12.2012 - 01.2014
Teller Supervisor
PNC Financial Services
12.2011 - 01.2015
Customer Service Manager
Barnes And Noble College
08.2009 - 12.2012
Bachelor of Arts - Public Relations And Organizational Communication
Wayne State University
Business Essentials Certification - Business Communications
Spelman College
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