BRITTANY YINGLING

• Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
• Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
• Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
• Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
• Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
• Increased repeat business through personalized consultations, recommendations, and follow-ups with clients.
• Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
• Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
• Assisted in planning promotional events to increase brand awareness leading to increased bookings of salon services.
• Established a loyal clientele base with expert color matching abilities for seamless extensions or wig installations.
• Developed strong relationships with local vendors resulting in cross-promotion opportunities increasing overall business revenue.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

. Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
• Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
• Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Executed record filing system to improve document organization and management.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed filing system, entered data and completed other clerical tasks.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Transcribed and organized information to assist in preparing speeches and presentations.

• Upload and format documents into DocuSign for agent access
• Making copies on the copier for Workers Compensation Department
• Filling out and submitting claims to ESIS (our 3rd party insurance company) for PA, AL, NC, and KY
• Creating and updating InfoPath forms with claim information
• Obtaining contractor information from Peoplesoft and Recruiter Work Space
• Calling clients to obtain a Supervisor Incident Reports for each claim
• Creating Escreen passports for claimants that require a drug screen
• Faxing documents to the clinics for claimants
• Obtaining Work Status Notes from the clinics for each claimant that required medical treatment
• Updating our Disability Log Spreadsheet with the information from the Work Status Note for each claimant
• Updating the GRA website, where our claim information is held, with the claimant information and all of the documents regarding the claim that was placed
• Contacting the CSA's and ESIS adjusters regarding the contractors claims and their status
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Operated multi-line switchboard, ordered and maintained office supplies and point of contact for clients and guests as they entered the building
• Assemble and send mail via Fed Ex, USPS, UPS various classified and non-classified office documents
• Coordinated office meetings for Senior Executives and ordered lunches for office meetings and new hire orientation
• Assisted potential applicants with job applications as well as the Athena assessment test
• Created spreadsheets in Excel to track different information for our Human Resources department
• Worked in CMIC to set up budgets for multiple Infrastructure jobs
• Scanned CAPP Card using a Scantron Machine to track on the job safety at our jobsites
• Entered applicant information into Candidate Manager
• Assisted in the screening process for potential new hire applicants by conducting reference checks
• Contacted and scheduled different contractors for maintenance issues throughout the building.