Brittany Zeier
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Front Office Administrator
Four Seasons Hotels and Resorts
04.2022 - Current
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined check-in and check-out processes for increased efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and enthusiastically greeted caller.
- Committed to meeting all standards to each guest.
- Employee of the Month/Designated trainer.
- 98% Medallia Scores
Front Desk Agent
Hyatt Corporation
06.2017 - 03.2022
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Top enroller in membership program.
- Top Upseller.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Receptionist Administrator
Cooper Orthodontics
04.2017 - 05.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
Veterinary Receptionist
Animal Hospital of Katy
07.2013 - 02.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Optimized appointment scheduling to maximize doctor availability.
Desk Nurse
Advanced Dermatology Center
04.2011 - 12.2012
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Recorded details regarding therapies to keep patient charts updated.
- Verified insurance and updated any changes.
- Communicated with appropriate department in clinic with patient problem or concerns.
Education
Vocational Certificate -
University of Houston
Houston, TX04-2017
High School Diploma -
James E. Taylor Highschool
Katy, TX05-2005
Skills
- Leadership
- Multi-Tasker
- Problem Solver
- Teamwork
- Independent
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Administrator
Four Seasons Hotels and Resorts
04.2022 - Current
Front Desk Agent
Hyatt Corporation
06.2017 - 03.2022
Receptionist Administrator
Cooper Orthodontics
04.2017 - 05.2017
Veterinary Receptionist
Animal Hospital of Katy
07.2013 - 02.2017
Desk Nurse
Advanced Dermatology Center
04.2011 - 12.2012
Vocational Certificate -
University of Houston
High School Diploma -
James E. Taylor Highschool
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