Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTEN RICHARDS, MS , PHR

Houston,TX

Summary

Seasoned HR professional with a track record of driving organizational growth and fostering employee engagement. Constructive Disruptor in talent acquisition, change management, and implementing HR best practices. Skilled in leveraging data analytics for workforce planning and development. Results-driven with a commitment to providing top-notch HR support to all levels of an organization. Skilled in creating and implementing effective HR initiatives to drive organizational success. Proven ability to provide exceptional guidance regarding compliance, employee relations, and performance management. Resourceful HR professional possessing extensive experience providing strategic HR leadership in a fast-paced and ever-changing environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

HR Manager

PEPSICO, INC
09.2022 - Current
  • Houston Zone HR Manager supporting Sales, Delivery & Satellite warehouses for 5 locations
  • Provide HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation
  • Create and organize training sessions for existing and new management on topics such as workplace best practices and company policies
  • Perform confidential investigations into employee complaints regarding harassment or discrimination in the workplace
  • Conduct interviews with potential employees to assess qualifications for open positions
  • Provide escalated counseling and support to management and employees
  • Conduct investigations for employee complaints and concerns to determine resolutions with support from SpeakUp team
  • Maintain knowledge of labor laws and regulations
  • Support efforts of department managers in managing staffing budget for direct and indirect labor
  • Negotiate bargaining agreements and help interpret labor contracts
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Administer compensation, benefits, and performance management systems
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
  • Organize, direct, control, and coordinate personnel, training, and labor relations activities of organization
  • Identify reasons for employee termination with support from legal and/or labor teams
  • Serve as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
  • Explain business rules and regulations via employee handbook
  • Participate in weekly staff meetings and met with management to review progress and status of various issues.

HR Manager/Business Partner

CORNERSTONE BUILDING BRANDS
05.2017 - 09.2022
  • Promoted to lead matrixed HR support Doors Division (sales & manufacturing 4/2019-6/2020, approximately 250 employees and 2 reports), Sales/Sales Operations (6/2020-2/2020, approximately 500 employees), and Sales (6/2020- 09/2022, approximately 200-225 employees)
  • Provided consultative support, partnership, and subject matter expertise to multiple business leaders and team members at assigned sites to drive critical team member experience, initiatives, and business results
  • Analyzed workforce by conducting needs assessments, gap analysis; provide recommendations based on results
  • Developed and implemented a Mentorship program
  • Served as subject matter expert for COVID-19 guidance and assistance
  • Project lead for creating and implementing a newly compliant employee handbook
  • Lead for Dayforce HCM system integration and implementation for the entire organization.

HR Generalist

CORNERSTONE BUILDING BRANDS
05.2018
  • Promoted to support the Commercial Components Division
  • Served as a subject matter expert for division HR Manager; provided support for 200+ employees to drive critical team member experience, initiatives, and business results
  • Implemented and managed employee engagement programs for the division
  • Managed all aspects of employee's life cycle within the division and multiple brands
  • Selected to participate in RFP for relocation services, which resulted in saving cost savings of $500k; subsequently participated in the creation of relocation policy and procedures
  • Chosen to be part of a specialized team tasked with creating organization-wide Travel/Entertainment and Relocation policies and procedures.

Corporate HR Analyst

CORNERSTONE BUILDING BRANDS
01.2017
  • Provided consultative support and partnership to a matrixed organization of approximately 5000 employees
  • Offered specialized expertise in onboarding, severance agreements, immigration support, relocation, process improvement, system implementation, invoicing for services
  • Developed background and drug screen procedure, which decreased processing time from 7-10 days to 5-7 days
  • Led RFP for new background vendor, saving organization over $500k in combination with drug screen modifications
  • Collaborated with relocation vendor to modify and streamline relocation process, saving company on average $10k-$15k per move
  • Selected as Corporate Trainer for the Company's Effective Interviewing program for the entire organization.

Corporate Recruiter

CARDON OUTREACH, A MEDDATA COMPANY
02.2016 - 05.2017
  • Full cycle recruitment across the US for Hospital Accounts Receivable Solutions, Patient Advocacy Services, Third- Party Liability Recovery, State & Federal Disability Screening, Medical Assistance for the Uninsured, Social Security Disability Advocacy, and Patient Balance Resolution
  • Consistently achieved metric standards of kick-off call within 48 hours of position approval, time to find candidates within ten (10) days; offer to a candidate within 36 days; on average of 93%
  • Developed partnerships with hiring managers to understand hiring needs
  • Created and implemented unconventional employment marketing strategies to attract candidates utilizing various avenues of social media
  • Collaborated with previous staffing agency relationships to assist with 'hard to fill' positions by offering short-term solutions and negotiating contract rates of temporary employees.

Assistant Director, EVS

HOSPITAL HOUSEKEEPING SOLUTIONS
06.2015 - 02.2016
  • Provided leadership for hourly housekeeping staff at HCA Kingwood (Houston) and Christus Health Children's Hospital (San Antonio)
  • Supervised staff of 100+ employees over multiple shifts in high-paced hospital settings
  • Streamlined hiring process and designed compensation plan based on pay for skills and experience
  • Developed rewards and recognition program
  • Designated trainer for all staff on health, safety, wellness.

Staffing Consultant

Randstad USA
07.2014 - 06.2015
  • Full-cycle sales and recruitment for office/administrative positions throughout the Houston market, including temporary and direct hire placement solutions for clients and candidates
  • Achieved weekly metrics of 50 client connects, eight (8) temp-to-hire interviews, two (2) direct hire interviews, five (5) client visits on average of 95% or higher
  • Established a book of business with new clients, earned repeat business with existing clients, and maintained positive relationships with key stakeholders
  • Payroll support for 100+ employees on assignment
  • Responsible for conducting unemployment responses and hearings
  • Managed employee relations and offboarding employees on assignment through Randstad.

National Recruiter

HEALTHCARE SCOUTS, INC
01.2014 - 07.2014
  • Full-cycle recruitment across the US for Direct Placement & Contingent Staffing in Sales & Revenue Cycle Management, Case, Quality and Utilization Management, Allied Health, MSP/VMS Partnerships, Executive & C-Level, Managed Care, Workers’ Compensation, Providers, Commercial Insurance, Pharmacy, and Telehealh
  • Consistently achieved daily and weekly metrics of 100 calls/day, ten (10) candidate submittals/week, and one (1) placement/week with an average success rate of 90% or more on a weekly basis
  • Led Vendor Management System project with successful implementation in 5+ hospitals within three (3) months
  • Designed and implemented cohesive resume template for streamlining of candidate submittal process, distributed company-wide
  • Established lasting relationships with candidates and hiring managers for successful placements.

Education

MS - INDUSTRIAL/ORGANIZATION PSYCHOLOGY

Capella University
Minneapolis, MN
03.2014

BS - PSYCHOLOGY

Florida State University
Tallahassee, FL
01.2009

Skills

  • HR Best Practices
  • Talent Acquisition
  • Employee Relations & Engagement
  • Organizational Development
  • Vendor Relations Management
  • Compensation
  • Performance Management
  • Change Management
  • Behavioral Assessment Training
  • Diversity, Equity & Inclusion
  • Talent & Career Development
  • Labor Relations
  • Workforce Planning & Development
  • Project Management
  • HCM Systems
  • HR Policy, Process & Procedure
  • HR System Implementations
  • Leave & Benefits Administration
  • Organizational Restructure
  • Training, Coaching & Mentoring
  • Process Improvement
  • Data & Metrics Analytics
  • MS Office Suite
  • Onboarding and Orientation
  • Succession Planning
  • Strategic HR Planning

Certification

  • Professional, Human Resources (HRCI)
  • Effective Interviewing! Trainer (MTC Consultants)
  • Diversity, Equity, & Inclusion (USF, Tampa. FL)

Timeline

HR Manager

PEPSICO, INC
09.2022 - Current

HR Generalist

CORNERSTONE BUILDING BRANDS
05.2018

HR Manager/Business Partner

CORNERSTONE BUILDING BRANDS
05.2017 - 09.2022

Corporate HR Analyst

CORNERSTONE BUILDING BRANDS
01.2017

Corporate Recruiter

CARDON OUTREACH, A MEDDATA COMPANY
02.2016 - 05.2017

Assistant Director, EVS

HOSPITAL HOUSEKEEPING SOLUTIONS
06.2015 - 02.2016

Staffing Consultant

Randstad USA
07.2014 - 06.2015

National Recruiter

HEALTHCARE SCOUTS, INC
01.2014 - 07.2014

MS - INDUSTRIAL/ORGANIZATION PSYCHOLOGY

Capella University

BS - PSYCHOLOGY

Florida State University

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