Britten Skoglund
Duluth,Minnesota
Summary
Dynamic Patient Scheduling Coordinator at Arrowhead Orthodontics with a proven track record in appointment scheduling and insurance verification. Recognized for enhancing patient experiences and reducing no-show rates through effective communication and problem-solving. Adept at managing high call volumes while maintaining HIPAA compliance and fostering teamwork among staff.
Overview
12
12
years of professional experience
Work History
Patient Scheduling Coordinator
Arrowhead Orthodontics
03.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Microsoft and Edge to schedule patients.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Obtained payments from patients and scanned identification and insurance cards.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Human Resources Specialist
Express Employment/MN Power ALLETE
10.2018 - 02.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs.
Aquatic Director
Edge Waterpark
10.2017 - 10.2018
- Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Recruited and retained top talent in the aquatics field through competitive compensation packages, professional development opportunities, and a supportive work culture.
- Managed facility renovation projects to improve overall aesthetic appeal and functionality of the aquatic center.
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Built a high-performing team of lifeguards by providing ongoing training, feedback, and professional development opportunities.
- Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
Para Professional
Express Employment -MN Power ALLETE
09.2013 - 09.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs.
Education
Bachelor of Arts - Interpersonal Communication And Organizational Man
Concordia University
St. Paul, MN05-2008
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Calendar management
- HIPAA compliance
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Attention to detail
- Time management
- Reliability
- Adaptable and flexible
- Excellent communication
- Critical thinking
- Active listening
- Cash handling
- Computer proficiency
- Office administration
Languages
Spanish
Limited Working
Timeline
Patient Scheduling Coordinator
Arrowhead Orthodontics
03.2019 - Current
Human Resources Specialist
Express Employment/MN Power ALLETE
10.2018 - 02.2019
Aquatic Director
Edge Waterpark
10.2017 - 10.2018
Para Professional
Express Employment -MN Power ALLETE
09.2013 - 09.2017
Bachelor of Arts - Interpersonal Communication And Organizational Man
Concordia University