Britten Skoglund
Duluth,Minnesota
Summary
Dynamic Patient Scheduling Coordinator at Arrowhead Orthodontics with a proven track record in appointment scheduling and insurance verification. Recognized for enhancing patient experiences and reducing no-show rates through effective communication and problem-solving. Adept at managing high call volumes while maintaining HIPAA compliance and fostering teamwork among staff.
Overview
12
12
years of professional experience
Work History
Patient Scheduling Coordinator
Arrowhead Orthodontics
Duluth, MN
03.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Microsoft and Edge to schedule patients.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Obtained payments from patients and scanned identification and insurance cards.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Human Resources Specialist
Express Employment/MN Power ALLETE
Duluth, MN
10.2018 - 02.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs.
Aquatic Director
Edge Waterpark
Duluth, MN
10.2017 - 10.2018
- Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Recruited and retained top talent in the aquatics field through competitive compensation packages, professional development opportunities, and a supportive work culture.
- Managed facility renovation projects to improve overall aesthetic appeal and functionality of the aquatic center.
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Built a high-performing team of lifeguards by providing ongoing training, feedback, and professional development opportunities.
- Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
Para Professional
Express Employment -MN Power ALLETE
Hermantown, MN
09.2013 - 09.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs.
Education
Bachelor of Arts - Interpersonal Communication And Organizational Man
Concordia University
St. Paul, MN05-2008
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Calendar management
- HIPAA compliance
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Attention to detail
- Time management
- Reliability
- Adaptable and flexible
- Excellent communication
- Critical thinking
- Active listening
- Cash handling
- Computer proficiency
- Office administration
Languages
Spanish
Limited Working
Timeline
Patient Scheduling Coordinator
Arrowhead Orthodontics
03.2019 - Current
Human Resources Specialist
Express Employment/MN Power ALLETE
10.2018 - 02.2019
Aquatic Director
Edge Waterpark
10.2017 - 10.2018
Para Professional
Express Employment -MN Power ALLETE
09.2013 - 09.2017
Bachelor of Arts - Interpersonal Communication And Organizational Man
Concordia University