Summary
Overview
Work History
Education
Skills
Timeline
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Britten Stead

Valdosta,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Accounting Clerk

EL Dorado Motors
04.2020 - 12.2023
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.
  • Maintained accounting records utilizing in-house and client systems.
  • Completed financial reports, providing insight into performance, operations and cash flow.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.

Front Desk Receptionist

GEICO
06.2019 - 04.2020
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Processed customer payments and balanced cash drawers.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Desk Receptionist

El Dorado Motors
02.2014 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.

Education

High School Diploma -

Blue Ridge High School
Blue Ridge, TX
06.2012

Skills

  • Payment Processing
  • Telephone Etiquette
  • Front Desk Operations
  • Time Management
  • Verbal and Written Communication
  • Scheduling Appointments
  • Customer Service
  • Exceptional Attention to Detail
  • Insurance Authorizations
  • Overseeing Front Desk
  • Administrative Support
  • Clerical Support
  • Bookkeeping
  • Data Entry
  • Record Preparation
  • Mail Distribution

Timeline

Accounting Clerk

EL Dorado Motors
04.2020 - 12.2023

Front Desk Receptionist

GEICO
06.2019 - 04.2020

Front Desk Receptionist

El Dorado Motors
02.2014 - 06.2019

High School Diploma -

Blue Ridge High School

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Britten Stead