BRITTENEY BUCELLATO
Midway,GA
Summary
Dynamic Automotive Service Writer with a proven track record at MITCHELL'S AUTOMOTIVE, enhancing client satisfaction through effective problem-solving and service scheduling. Skilled in mentoring teams and streamlining processes, I excel in communication and attention to detail, ensuring timely resolutions and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer
MITCHELL'S AUTOMOTIVE
04.2024 - Current
- Led customer service initiatives to enhance client satisfaction and retention.
- Mentored junior staff on best practices and efficient workflow techniques.
- Resolved complex automotive service issues, ensuring timely and accurate solutions.
- Developed strategic processes to streamline repair order management.
- Coordinated with technicians to optimize repair schedules and improve turnaround times.
- Collaborated with vendors to secure optimal pricing for service parts.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
Assistant Manager
MAVIS TIRE
10.2019 - 03.2024
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Implemented inventory management strategies, reducing discrepancies and improving stock accuracy.
- Analyzed sales data to identify trends, contributing to effective promotional strategies.
- Collaborated with management team to enhance service delivery and operational efficiency.
- Resolved customer complaints swiftly, promoting satisfaction and maintaining loyalty.
- Developed training materials for staff development, fostering a knowledgeable workforce.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GEORGIA CYBER ACADEMY
Savannah, GASkills
- Empathy and patience
- Service scheduling
- Work order prioritization
- Customer service expertise
- Communicating with clients
- Appointment scheduling
- Order preparation
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
Timeline
Automotive Service Writer
MITCHELL'S AUTOMOTIVE
04.2024 - Current
Assistant Manager
MAVIS TIRE
10.2019 - 03.2024
GEORGIA CYBER ACADEMY
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