Britteney Sanders
Euless,TX
Summary
Self-Motivated individual, with a revolutionary outlook toward new endeavors! Reliable, Punctual, and customer focused.
Overview
15
15
years of professional experience
Work History
Customer Care Associate
XPO Logistics
Fort Worth, TX
02.2022 - Current
- Handled escalated customer concerns in a professional manner.
- Built sustainable relationships of trust through open communication with customers.
- Provided accurate, valid, and complete information to customers.
- Collaborated with other departments within the company to ensure prompt resolution of disputes.
- Responded promptly to emails, faxes and phone calls regarding disputes.
Leasing & Administration
Express Professionals Employment
Fort Worth, TX
11.2020 - 02.2022
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Customer Service Representative
PennyMac Mortgage
Fort Worth, TX
05.2019 - 07.2020
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Develop trust between PennyMac and our customers by providing education on supporting documentation
Administrative Assistant
McLane Food Service
Arlignton , Tx.
04.2016 - 05.2019
- Point of contact for Truck Drivers
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Arranged travel and hotel accommodation for drivers with 2 and 3 day routes.
- proficient with microsoft software (excel,powerpoint,word,office)
DHL Logistics Associate
DLH Leggo Sector
fort worth, TX
08.2012 - 04.2016
- Use internal systems to understand shipment history, answer questions, and provide solutions to customers
- Collaborated with third-party logistics providers to optimize supply chain operations and improve efficiency.
- Ensured safety procedures were followed when operating forklifts.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Assistant to Special Projects Counselor
Tarrant County College
Fort Worth, TX
04.2009 - 01.2012
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared reports and presentations using various software applications such as Microsoft Word, PowerPoint and Excel.
- Performed accurate filing and document management activities.
- Assisted in the preparation of presentations, reports and other documents as needed.
Education
High School Diploma -
Paul Laurence Dunbar High School
Fort Worth, TX05.2005
Some College (No Degree) - Business Administration
Texas College
Tyler, TXSkills
- CRM Software
- Data Entry
- Email correspondence
- Documentation And Reporting
- Customer Relationship Management
- Customer Service
- Dispute Resolution
- Task Prioritization
- Organizational Skills
- Microsoft Office
- MS Word, Excel, and Outlook
- FLUENT IN Critical Thinking
- Flexible and Adaptable
Timeline
Customer Care Associate
XPO Logistics
02.2022 - Current
Leasing & Administration
Express Professionals Employment
11.2020 - 02.2022
Customer Service Representative
PennyMac Mortgage
05.2019 - 07.2020
Administrative Assistant
McLane Food Service
04.2016 - 05.2019
DHL Logistics Associate
DLH Leggo Sector
08.2012 - 04.2016
Assistant to Special Projects Counselor
Tarrant County College
04.2009 - 01.2012
High School Diploma -
Paul Laurence Dunbar High School
Some College (No Degree) - Business Administration
Texas College