Britteni Francis
Dallas,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Health Care Service Corporation
10.2022 - 08.2025
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries by utilizing CRM software to track interactions and ensure follow-up.
Customer Service Representative
Teleperformance USA
01.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Verified client information by analyzing existing evidence on file.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical process.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Cashier
Walmart
10.2016 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Neville High School
Monroe, LA05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Microsoft Excel
- Order processing
- Appointment scheduling
- Research
- Fast Internet Speed
- HIPAA complianace
- Quiet Work Space
- Inbound & Outbound Calling
- Teamwork
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Health Care Service Corporation
10.2022 - 08.2025
Customer Service Representative
Teleperformance USA
01.2021 - 10.2022
Cashier
Walmart
10.2016 - 05.2020
High School Diploma -
Neville High School